New Mail Notification

[tna1994]

My new mail notification is set to display for 30 seconds when I receive and
email. However, it does not 99% of the time. Since I got Outlook 2007 on my
new machine in October, I have received new mail notification 3 times,
total... My inbox does not auto-refresh when I do not get the notificaiton
either, I have to click on another folder and then click back on inbox to see
the messages that I have received. I only know about the new messages
because the number in () changes. However on the 3 occations I did receive
the notifications; the inbox DID refresh itself. Even my IT guy is at a loss
and seems to think is is because I have two monitors, but i've had two
monitors as long as I've had OL2007 and it HAS worked 3 times. Please
help!!!

 

[Roady [MVP]]

Is this for an Exchange account? Verify that your firewall isn't blocking
any traffic by Outlook and namely any UDP messages. Your IT guy can help you
with reconfiguring the firewall if needed.

 

[tna1994]

Thanks. I'll show this to him and see if it works. But this does prompt
other questions; we are on a network and others' notifications work just
fine (and we have the same settings within outlook). And if it is the
firewall blocking the notifications, then what else is it not blocking those
few times that i DO get the notice? (scary!)

 

[Roady [MVP]]

It's hard to say what's going on without taking a closer look at the system.
There are some fall back methods into Outlook which makes it still possible
to display the notification when UDP traffic is blocked but that all depends
on how other things are configured as well. Also, switching folders can
force an update as you are then actively requesting data from the server.
It's the non-interactive updates that is being blocked by the firewall.

Note that you won't see any notifications for mail delivered to any other
folder than the Inbox. In other words; if you have a rule set to move the
messages to a different folder, you won't get a notification. To configure a
notification for those situations see;
http://www.howto-outlook.com/howto/mailalert2003.htm