New mail

[Kelli McCann]

When a new email comes in it shows it has already been opened. It doesn't
show the envelope as unopened and yellow, it shows it open.

 

[Reb]

Are you using the Reading Pane? If so, you may have it set to mark as read
when using the reading pane.

 

[Kelli McCann]

Yes, but for example if I am away from my desk and 5 new emails come in they
should all look like they are un-read but when I come back they are all
opened.

 

[Vanguard]

in message

Yes, but for example if I am away from my desk and 5 new emails come
in they
should all look like they are un-read but when I come back they are
all
opened.

Only the currently selected item would get marked as read. For the
others to get marked as read means that you probably have a rule defined
that marks them as read. Check your rules.