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[Grindy]

Regarding Outlook 2003.

Can someone tell me how the windows that open when you click "New" or
"Reply" are somehow "different" than the main Outlook window?

I know the question seems odd, but here's why I'm asking.

I'm trying to troubleshoot a problem that seems to be related to Outlook's
Address Book. If I'm at Outlook's "main" window and click to open the
Address Book, it opens it without a problem.
However, if I try to "access" it either by clicking on the small icon left
of "To:" or by clicking on the little Address Book icon in the menu bar -
Outlook freezes completely.

So there must be something "different" about how Outlook "accesses" the
Address Book between these 2 windows that causes this problem.

Also, what would be the best way to resolve this issue?

thx,
bob

 

[Grindy]

Regarding Outlook 2003.

Can someone tell me how the windows that open when you click "New" or
"Reply" are somehow "different" than the main Outlook window?

I know the question seems odd, but here's why I'm asking.

I'm trying to troubleshoot a problem that seems to be related to Outlook's
Address Book. If I'm at Outlook's "main" window and click to open the
Address Book, it opens it without a problem.
However, if I try to "access" it - WHEN IN THE NEW MAIL OR REPLY WINDOW -either by clicking on the small icon left
of "To:" or by clicking on the little Address Book icon in the menu bar -
Outlook freezes completely.

So there must be something "different" about how Outlook "accesses" the
Address Book between these 2 windows that causes this problem.

Also, what would be the best way to resolve this issue?

thx,
bob

 

[Brian Tillman]

I'm trying to troubleshoot a problem that seems to be related to
Outlook's Address Book. If I'm at Outlook's "main" window and click
to open the Address Book, it opens it without a problem.
However, if I try to "access" it either by clicking on the small icon
left of "To:" or by clicking on the little Address Book icon in the
menu bar - Outlook freezes completely.

So there must be something "different" about how Outlook "accesses"
the Address Book between these 2 windows that causes this problem.

Outlook doesn't have an address book. All address information is kept in
Contacts folders. The "Outlook Address Book" is just a view of those
contacts that have electronic addresses. I suspect you don't have your
Outlook Address Book service configured correctly.

With Outlook closed, open the Mail applet in Control Panel and click the
E-mail Accounts button. Click the "View or change existing directories or
address books" radio button and choose Next. Select "Outlook Address Book"
and click Remove. Now click Add, select "Additional Address Books" and
click Next. Select "Outlook Address Book", click Next, set the sort order
you want, and click Finish. Close the Mail applet.

Now, start Outlook. RIght-click your Contacts folder, choose Properties,
select the Outlook Address Book tab, and check the box labeled "Show this
folder and an e-mail Address Book". Click OK. Stop and restart Outlook.
Now see if the Send or Reply window's "To" button works properly.

 

[Grindy]

Thank you, Brian.
I did what you suggested, and the problem followed.
Here's what I have done up to now:
I uninstalled Outlook, then re-installed... same problem.
I uninstalled Outlook and Word, then re-installed... same problem.
I removed all .pst's from this computer and set up a brand new profile...
same problem.
When I am in Outlook and looking at the Inbox, I can click on the Address
Book icon and it opens normally.
However, if I open a "New Mail" window and click on the "Address Book" icon
next to the "To" field - outlook freezes. The same thing happens if I click
on the "Address Book" icon next to the "To" field in a Reply.
I can't imagine what in the world is causing this.
HELP...
bob

 

[Brian Tillman]

I did what you suggested, and the problem followed.

Perhaps someone else will be able to suggest somthing.

 

[msenior]

Did you ever figure out this issue ??? I'm having the same problem.

thanks