NEW MS Office 2008 for Mac on NEW MacBookcrashes on launch - Help!

[newtomac23]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Every application on my new Office:Mac 2008 Home/Student edition on a brand new MacBook is not working. It had a few days going strong then ceased launching and entered an error reporting loop. Everything I've researched says its probably due to older Office files, but there are none. Since I'm new to using Macs (unfortunately, not Microsoft) I'm hoping there is someone to help me out there.

Strategies I've Tried:
- Remove Office & reinstall, with & without restarts
- Locate any word docs & delete (only application I have used thus far)
- Updating to v.12.2

ERROR MESSAGE reads:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-11 20:45:56 -0700
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: MicrosoftOLE
Crashed Module Version: unknown
Crashed Module Offset: 0x000076a6
Blame Module Name: MicrosoftOLE
Blame Module Version: unknown
Blame Module Offset: 0x000076a6
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x019a96a6 in _RegInitialize + 0x000008CE (MicrosoftOLE + 0x000076a6)
# 2 0x019a98e6 in _RegInitialize + 0x00000B0E (MicrosoftOLE + 0x000078e6)
# 3 0x019a8010 in _RegFlush + 0x00000506 (MicrosoftOLE + 0x00006010)
# 4 0x019a8daf in _RegOpenKey + 0x00000045 (MicrosoftOLE + 0x00006daf)
# 5 0x01a9a2d3 in _IsolateFilename + 0x00000095 (MicrosoftOLEAutomation + 0x0003e2d3)
# 6 0x01a9c585 in _LoadRegTypeLibOfSzGuid + 0x00000057 (MicrosoftOLEAutomation + 0x00040585)
# 7 0x01a9c9c8 in _LoadRegTypeLib + 0x000000CE (MicrosoftOLEAutomation + 0x000409c8)
# 8 0x041f78bc in _ChartInitialize + 0x00000078 (MicrosoftChartPlugin + 0x001c18bc)
# 9 0x01715196 in _McpGetIMcpCtrlFromControl + 0x00000520 (MicrosoftComponentPlugin + 0x0012e196)
# 10 0x017153e9 in _McpGetIMcpCtrlFromControl + 0x00000773 (MicrosoftComponentPlugin + 0x0012e3e9)
# 11 0x0065a502 in _wdCommandDispatch + 0x003362CE (Microsoft Word + 0x00659502)
# 12 0x00adfecc in _wdGetApplicationObject + 0x003A17C6 (Microsoft Word + 0x00adeecc)
# 13 0x00002902 in __mh_execute_header + 0x00001902 (Microsoft Word + 0x00001902)
# 14 0x00002829 in __mh_execute_header + 0x00001829 (Microsoft Word + 0x00001829)

X86 Thread State:
eax: 0x00000000 ebx: 0x019a962a ecx: 0xa036c720 edx:0x04780f70
edi: 0x00000001 esi: 0x04780f7c ebp: 0xbffff328 esp:0xbffff2f0
ss: 0x0000001f eip: 0x019a96a6 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010213

Thread 1:

# 1 0x930133a6 in _signgam + 0x92E6C482 (libSystem.B.dylib + 0x000013a6)
# 2 0x9309aeab in _signgam + 0x92EF3F87 (libSystem.B.dylib + 0x00088eab)
# 3 0x01b27d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01b273e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01b2746c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01b27f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x93044155 in _signgam + 0x92E9D231 (libSystem.B.dylib + 0x00032155)
# 8 0x93044012 in _signgam + 0x92E9D0EE (libSystem.B.dylib + 0x00032012)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x9308a287 ecx: 0xb00a0a5c edx:0x930133a6
edi: 0x0000011b esi: 0x650e1133 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x930133a6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Loaded modules:

0: Microsoft Word (12.2.0.090605 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Framewor

 

[Diane Ross]

Strategies I've Tried:
- Remove Office & reinstall, with & without restarts
- Locate any word docs & delete (only application I have used thus far)
- Updating to v.12.2

Be sure to get the 12.2.1 update, it fixes some issues with XML files. It's
a small bug fix for 12.2.0.

Microsoft Office 2008 for Mac 12.2.1 Update
<http://tinyurl.com/lzwqt5>

Testing in a new User will quickly tell you if the problem is system wide or
if it¹s your User¹s folder that contains the problem.

Go to System Preferences --> Create a New User in Accounts. Switch to the
New User by logging out/in or use Fast User Switching. Test Word in this new
clean environment.

Does it work? If yes, then there is a problem in your User's folder. If no,
then we need to look at your OS install and your Office install.

Let us know what your test shows.

Tip: when updating Office, all Microsoft applications including the hidden
daemons must be quit. Easy way is to Log Out, Log in and hold down the Shift
key. This disables all Login Items. RESTART after running updater.

Cheers and Welcome to Mac! I have a few tips and links posted to help new
users here:

<http://www.entourage.mvps.org/new2mac/index.html>