New one for me: Messages change from READ to UNREAD

[John Collins]

I posted this in another forum and had no luck. Thought I would try here.

This is Outlook 2003 running on Exchange 2003 and this is happening to only
one user.
This users mail changes from read to unread after couple of minutes. We have
disabled the reading pane, removed all rules, and disabled reading pane
options under Tools, Other.
We have run a virus scan
We have checked for spyware/malware with Microsoft anti-spyware and Adaware.
The kicker here is that all new mail doesn't change to read. Just some of
it. We are still looking for a pattern.
I have verified that he is not using OWA and no one else in the office is
checking his mail.


Anyone have an idea?

Thanks,

John

 

[Lanwench [MVP - Exchange]]

In

I posted this in another forum and had no luck. Thought I would try
here.
This is Outlook 2003 running on Exchange 2003 and this is happening
to only one user.
This users mail changes from read to unread after couple of minutes.
We have disabled the reading pane, removed all rules, and disabled
reading pane options under Tools, Other.
We have run a virus scan
We have checked for spyware/malware with Microsoft anti-spyware and
Adaware. The kicker here is that all new mail doesn't change to read.
Just some of it. We are still looking for a pattern.
I have verified that he is not using OWA and no one else in the
office is checking his mail.


Anyone have an idea?

Thanks,

John

Change his password to make sure nothing/nobody is checking the mail via POP
or something, either.
Any PDA/handheld software in use that might be doing this?

 

[rose945]

The only wat you can keep this from happining is to to off the reading pane.
In View menue go to reading pane then select off. hope this works for you

 

[John Collins]

No PDA. I'll try the password change.

Thanks!

 

[John Collins]

Already did that. Thanks for the suggestion.

Any others?

 

[CParrish]

I have a similar issue, but the other way; read Emails reappear as unread.

Anyone else experience this?

Thanks,

Christopher