New ribbon appears twice

[April]

I have created a custom ribbon for our template in Word 2007. Everything on
the ribbon works fine, so now I've started using it. Now I have encountered a
very strange problem.

I can open a new document based on the template and save it. Everything
works fine in the document and the ribbon bar while I've got it open. But
after I close it, then reopen it, suddenly that new ribbon appears twice and
I can't use any of the buttons on the document, and eventually it just locks
up.

A co-worker here thought it was the Adobe COM add-in, so we eradicated that
and restarted, but still the double ribbons show up.

Any ideas why this might be happening?

 

[Doug Robbins - Word MVP]

Are you using File>New to create the new document from the template?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

 

[April]

I have used both File>New and double-clicking the template file.

 

[Doug Robbins - Word MVP]

If you want to send a copy of the template to dkr[atsymbol]mvps[dot]org I
will take a look at it.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

 

[April]

Thanks Doug! I appreciate it LOTS!

If you want to send a copy of the template to dkr[atsymbol]mvps[dot]org I
will take a look at it.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP, originally posted via msnews.microsoft.com

I have used both File>New and double-clicking the template file.