New users not showing up in GAL

[EAFortson]

I am running Server 2003, and Exchange 2003. For some reason my new
users are not showing up in the Gal. They can log in fine, and access
there mail box using outlook, also send and receive mail. But I have
users that want to see there calendars and access them via the GAL.
Where is the GAL? How can I begin to troubleshoot this. I have
already checked every post and all I can find is "Make sure the hide
from Exchange address lists box on the Exchange advanced tab is not
checked. " Its not. And just to be sure I have checked it hit apply
unchecked . Restarted still to no avail. I can't logically get my head
around where is the physical location of the GAL file. And what
processes and services are involved with populating it and how can I
check these services and tools to locate the malfunction. Or at least
find a work around to make the users name show up there while I
troubleshoot the larger problem.
Perhaps I could be directed to an article or KB that focuses on the GAL
and RUS specifically.

Any help would be greatly appreciated.

Thanks

Aaron

 

[Nathan Page]

Aaron --

First of all there is not an actual "GAL file." The information is
pulled from your AD settings. If your users have an EXCHANGE e-mail
address then they should be showing up in the GAL. Just for grins, and
in the interest of troubleshooting, when you set up a user in Outlook,
what type of server do you set them up with? Is it POP3 or Microsoft
Exchange Sever? This could make a difference in whether or not a GAL
displays for end users.

This issue sounds more like an Exchange/AD issue rather than an Outlook
issue. I'll be glad to dig around and see what I can find for you.

Nathan Page
(e-mail address removed)

 

[EAFortson]

I apologize. I thought this was the Exchange/AD post. I am posting
this through Google Groups.
They are created as exchange and have all of the functionality of all
my other created accounts minus the fact that they are not showing up
in the GAL. I have a moderate understanding of 2003 and do not
understand How I can troubleshot this problem. Any help in the theory
of understanding how the GAL works with Exchange, and the different
ways to administer and control user and mailbox setting would be
appreciated.

Thanks
Aaron

 

[Nathan Page]

Aaron there is a replication service that runs on Exchange Servers (I'm
sorry I forget the exact name of it), but if it failed to trip or puked
while it was running, then this will explain your difficulty with names
not showing up in the GAL. The GAL pulls names from AD and then
displays them through Outlook. The mailbox store on your Exchange
Server has already created your mailboxes for your users, so they would
definately be able to receive and send e-mail........Let me dig into my
documentation a little more, and see if I can't find the name of the
replication service for you....OK???

Nathan