NK2 Autocomplete File: Online vs. Offline?

[gregholmes]

I am experiencing an odd problem with the NK2 file and the retention of

addresses within. Before I get to the actual problem, I will share what

I know.


This file's function is to retain addresses for auto-completing
purposes when sending a new email message.
FACTS:
- addresses are stored once an email has been sent to a user, as
opposed to pulling directly from the address book.
- the file can retain up to 1000 addresses


PROBLEM: From time to time, the size of the NK2 file reverts back to
zero and loses all the data within it. From what I can tell, in regards

to the 100+ users in my office, it is only happening on laptops. The
NK2 file is stored on a network drive within the office. From Q&A'ing
those having the problem, it appears the file is reverting to zero once

they return to the office after taking their laptops home or on
vacation.


Is it possible that any "local" NK2 file being used outside of the
office is somehow overwriting the network copy?

 

[Randy]

Greg,

Your inquiry caught my attention. We're familiar with the NK2 file and
possibly can help.

Usually, NK2 files are stored on the same computer that the Outlook client
is installed on. How did someone configure things so that the NK2 files are
stored on the server? Are you laptops diskless?

Is it possible that somehow the NK2 file is being overwritten?

The Nk2 file will not automatically revert to a zero byte file unless it
becomes totally corrupted. More often than not, problems with the Nk2 stem
from corrupted profile data in the registry.

However, if someone configured things in a very non-standard way so that the
NK2 is written to and read from a file on the server, I'd say that the
possibility exists that the file is being overwritten. However, I'd say
that there is a better chance that the file is stored on the laptop and is
being corrupted by some other action.

Please feel free to contact me at (e-mail address removed) and
maybe we can figure out how/why you're having this problem.

Randy