no autoupdater in new macbook with new office install,

[djaneb]

Hello ... I am new to Macs so I hope the answer to this isn't obvious.

Just purchased Macbook. About this Mac says Mac OS X Version 10.4.9

I tested the Office:Mac test drive then purchased it.

Before installing I uninstalled as instructed, then did a custom
installation but chose to install everything.

No problems - everything running fine etc.

When I click on Check for Updates in the Help Menu it says Autoupdate
isn't installed - do I want to install it now.

I click yes ... but it says There Was an Error Installing Autoupdate

So I searched and haven't found an definitive answer. I can't see any
update programme in the Office folder, nor on the Office disk. I have
tried downloading the updater from Mactopia but when I install it it
tells me either the files are already there or that I have cancelled
(which I haven't).

Can someone help me out with this? I could do it manually but I would
really like this to work so I would appreciate your help. Also, if I
do have to do it manually, I assume looking at the available list that
this is Service Pack 2 and I need to do the ones after that?

The version I am using says Version 11.2 (060202).

Many thanks in anticipation

Deborah

 

[Diane Ross]

Can someone help me out with this? I could do it manually but I would
really like this to work so I would appreciate your help. Also, if I
do have to do it manually, I assume looking at the available list that
this is Service Pack 2 and I need to do the ones after that?

The version I am using says Version 11.2 (060202).

I can't say if updating will fix your problems, but you MUST update to
11.3.3. This update contains the daylight saving time fix. There is an
additional update 11.3.4 that you should also update. You must also update
your OS.

See this article "Is your Mac ready for Daylight Savings Time?"

<http://www.entourage.mvps.org/articles/daylight.html>

Download Office updates from Mactopia:

<http://www.microsoft.com/mac/downloads.aspx>

Applying the Apple combo updater might help with the problem you are having.
Running the combo updater overwrites potentially problem-causing files.
Several users have reported this fixed some odd problems they were having
with MS Office applications.

<http://www.entourage.mvps.org/troubleshoot/combo.html>

Because Microsoft Office updates are not consistent across all of the Office
applications, I suggest you download this script that will tell you the
version of each Office application as well as the Microsoft Component
Plugin. Even if ALL the Office applications aren't updated each time, the
Microsoft Component Plugin, which isn't an app, will always show the latest
update.

<http://www.entourage.mvps.org/script/fav_scripts.html#favscript_findVersion
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[djaneb]

I can't say if updating will fix your problems, but you MUST update to
11.3.3. This update contains the daylight saving time fix. There is an
additional update 11.3.4 that you should also update. You must also update
your OS.

OK - done.

<http://www.microsoft.com/mac/downloads.aspx>

Applying the Apple combo updater might help with the problem you are having.

Done - applied the combo updater.

It did in fact fix the problem - after a reboot I clicked updates and
it offered to install the udpater and did and now whenever I click it,
it runs.

<http://www.entourage.mvps.org/script/fav_scripts.html#favscript_findV...

OK - did this too and get following results

Last update applied: 11.3.4

Microsoft Entourage: 11.3.3
Microsoft Excel: 11.3.3
Microsoft Word: 11.3.4
Microsoft PowerPoint: 11.3.2
Microsoft Messenger.app: 6.0.2
Microsoft Component Plugin: 11.3.4
Junk E-Mail Protection: 11.3.4
Mac OS X 10.4.9 (8P2137)

Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

And have now bookmarked above pages to really get into it.

Many thanks for you guidance which has solved my problem and given me
heaps or other resources as well.

Deborah

 

[Diane Ross]

Done - applied the combo updater.

It did in fact fix the problem - after a reboot I clicked updates and
it offered to install the udpater and did and now whenever I click it,
it runs.

Glad to know your problem is solved. It helps to get feedback to let us know
if our advice helps so that we are better able to help others.

Many thanks for you guidance which has solved my problem and given me
heaps or other resources as well.

You're welcome!

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[Robin.Kristy]

Hi Diane,

So excellent that your guidance helped the above user resolve her
issues...


"Apple Combo Updater"?

I have the precise problem that this user had (Office for Mac
AutoUpdater somehow not accessible anymore...supposedly NOT
installed).

In the hopes that this solution could be useful for my situation, too,
I thought I'd clarify with you what exactly this "combo updater" is
and where (on the Mac download site you provided a link to) would I
find it? I don't find a download by this name.

I imagine there could be a lot of other details that I may provide you
with in order for you to help me resolve my issue...but, I'll wait to
answer any specific questions you may ask.

mahalo,
Robin

 

[robin.karen]

Hi Diane,

So excellent that your guidance helped the above user resolve her
issues...

"Apple Combo Updater"?

I have the precise problem that this user had (Office for Mac
AutoUpdater somehow not accessible anymore...supposedly NOT
installed).

In the hopes that this solution could be useful for my situation, too,
I thought I'd clarify with you what exactly this "combo updater" is
and where (on the Mac download site you provided a link to) would I
find it? I don't find a download by this name.

I imagine there could be a lot of other details that I may provide you
with in order for you to help me resolve my issue...but, I'll wait to
answer any specific questions you may ask.

mahalo,
Robin

 

[CyberTaz]

http://www.apple.com/support/downloads/

11th/12th items listed, depending on whether you have a PPC or Intel Mac.

If you have an issue to be resolved I suggest you post it as a NEW message &
include all relevant detail describing your system, software, & detail about
the problem.

All due respect to Diane, but there are any number of others who may be able
to assist you in the meantime - we all visit the group on an "as available"
basis, so it's possible Diane may not even see your current post for days...
Possibly not even see it at all since it's buried in what is an otherwise
closed thread.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[CyberTaz]

Also - please try to maintain the same identity & avoid posting the same
issue multiple times. It not only makes it tough on the responders but also
much more difficult for you to follow replies.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Diane Ross]

In the hopes that this solution could be useful for my situation, too,
I thought I'd clarify with you what exactly this "combo updater" is
and where (on the Mac download site you provided a link to) would I
find it? I don't find a download by this name.

This link:

<http://www.entourage.mvps.org/troubleshoot/combo.html>

Provides direct download links for:

Mac OS X 10.4.9 Combo Update (PPC)

Mac OS X 10.4.9 Combo Update (Intel)

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[robin.karen]

Also - please try to maintain the same identity & avoid posting the same
issue multiple times. It not only makes it tough on the responders but also
much more difficult for you to follow replies.

Regards |:>)
Bob Jones
[MVP] Office:Mac

Okay, Bob, thank you for your suggestion/advice.
First time I've posted here, found the group by way of a general
Google search for a resolution to my issue of a missing Microsoft
AutoUpdate for my Office 2004: Mac.

In the future, I'll post brand new posts. Just seemed like a good
bet, since it was such a recent post, and because it was an almost
identical issue that was resolved for another user, that a simple
clarification could help me.

As for reposting using different identity: since there doesn't appear
to be a way to use a ficticious email address (much like, say Craig's
list) and I didn't especially like the idea of my primary email
address being readily available to anyone (after translating the wavy
letters!)--I decided to use an email address that is way down on my
hierarchy of addresses.

....I'll post this as a new issue, but: I just finished downloading
the combo file for my PPC that is running OS X 10.4.9. The
installation "had errors" and it suggestion I try again, which I did,
again to no avail.

mahalo,
Robin

 

[Diane Ross]

As for reposting using different identity: since there doesn't appear
to be a way to use a ficticious email address (much like, say Craig's
list) and I didn't especially like the idea of my primary email
address being readily available to anyone (after translating the wavy
letters!)--I decided to use an email address that is way down on my
hierarchy of addresses.

Use the Entourage newsreader instead of web access and create a fake no
spam address.

<http://www.entourage.mvps.org/get_started/tip019.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>