No E-Mail Address Or Contacts

[Joe Beaven]

Hi,

I recently reinstalled Windows XP and Office 2003 to try to speed up my computer. I backed up all my files with Norton Ghost and restored the Outlook files in the "Application Data\Microsoft\Outlook" and "Local Settings\Application Data\Microsoft\Outlook" folders which restored all my e-mails and folders, however my e-mail addresses and contacts are missing and I have no Send/Receive button or menu option.

Please could someone tell me how to get my e-mail addresses and contacts back?

Thanks,
Joe

 

[Tim]

Other than the missing stuff, are you able to send/receive e-mail normally?

I'm not sure I understand the differentiation between "e-mail addresses" and
"contacts". To me they are synonymous. Could you explain further? Contacts
are kept inside the pst file along with your calendar information and all of
your e-mail messages (inbox, sent items, etc.). So if you see all of your
old messages, your contacts have to be there as well.

You could try this: right-click on the Contact folder (from "Folder List"
view) and choose Properties. Select the Outlook Address Book tab and make
sure there is a check mark in "Show this folder as an e-mail Address Book".

Lastly, did you have a "pab" file? That is a Personal Address Book file and
is a leftover from years ago...but some people still use it. It is not part
of the pst file and needs to be added to Outlook manually. Could that be
what you meant by "e-mail addresses"?

Tim

 

[Gordon]

Hi,

I recently reinstalled Windows XP and Office 2003 to try to speed up my
computer. I backed up all my files with Norton Ghost and restored the
Outlook files in the "Application Data\Microsoft\Outlook" and "Local
Settings\Application Data\Microsoft\Outlook" folders which restored all my
e-mails and folders, however my e-mail addresses and contacts are missing
and I have no Send/Receive button or menu option.

Please could someone tell me how to get my e-mail addresses and contacts
back?

Presumably by "Email addresses" you mean your email accounts. These are not
held in the pst file. What you should have done is to go to Start-All
Programs-Microsoft Office-Microsoft Office Tools-Save My Settings Wizard
which will allow you to export all your account data into a file which you
can import after re-installation.
You will, I'm afraid, have to re-enter all your email account data manually.
That is why you have no Send/Receive button, because you have no accounts
set up.

HTH

 

[Russ Valentine [MVP-Outlook]]

One big wrinkle here. OP used Norton Ghost instead of doing a valid,
reliable backup of their Outlook data and settings. Norton Ghost will not
restore mail account configuration in Outlook. It will not reconnect Outlook
to its correct information store. It will not restore the configuration of
Outlook's addressing service. These are the things anyone reinstalling
Outlook must do on their own. Methods for doing so are easy and have been
well documented here countless times and in the KB. Suggest following those
links.

 

[Tim]

I agree Russ...but it seemed like the OP had Outlook functional with the
exception of the Contacts problem (operative word being *seemed*). But I
asked specifically if Outlook was sending/receiving normally for just that
reason and also because it wasn't entirely clear what was working versus
what wasn't. Hopefully, the OP will clarify as the final answer will vary
depending on that clarification.

Tim

One big wrinkle here. OP used Norton Ghost instead of doing a valid,
reliable backup of their Outlook data and settings. Norton Ghost will not
restore mail account configuration in Outlook. It will not reconnect
Outlook to its correct information store. It will not restore the
configuration of Outlook's addressing service. These are the things anyone
reinstalling Outlook must do on their own. Methods for doing so are easy
and have been well documented here countless times and in the KB. Suggest
following those links.
--
Russ Valentine
[MVP-Outlook]

Other than the missing stuff, are you able to send/receive e-mail
normally?

I'm not sure I understand the differentiation between "e-mail addresses"
and "contacts". To me they are synonymous. Could you explain further?
Contacts are kept inside the pst file along with your calendar
information and all of your e-mail messages (inbox, sent items, etc.). So
if you see all of your old messages, your contacts have to be there as
well.

You could try this: right-click on the Contact folder (from "Folder List"
view) and choose Properties. Select the Outlook Address Book tab and make
sure there is a check mark in "Show this folder as an e-mail Address
Book".

Lastly, did you have a "pab" file? That is a Personal Address Book file
and is a leftover from years ago...but some people still use it. It is
not part of the pst file and needs to be added to Outlook manually. Could
that be what you meant by "e-mail addresses"?

Tim

 

[Joe Beaven]

Hi,

Thanks for the advice. I've now got my Contacts back, but it looks like I'll have to set up all my e-mail addresses again and rules for which folders the messages go to. Unfortunately I've got a very large amount of e-mail addresses, so it'll take a while.

Thanks again,
Joe

 

[Russ Valentine [MVP-Outlook]]

The missing Send/Receive button was the key clue here.
--
Russ Valentine
[MVP-Outlook]

I agree Russ...but it seemed like the OP had Outlook functional with the
exception of the Contacts problem (operative word being *seemed*). But I
asked specifically if Outlook was sending/receiving normally for just that
reason and also because it wasn't entirely clear what was working versus
what wasn't. Hopefully, the OP will clarify as the final answer will vary
depending on that clarification.

Tim

One big wrinkle here. OP used Norton Ghost instead of doing a valid,
reliable backup of their Outlook data and settings. Norton Ghost will not
restore mail account configuration in Outlook. It will not reconnect
Outlook to its correct information store. It will not restore the
configuration of Outlook's addressing service. These are the things
anyone reinstalling Outlook must do on their own. Methods for doing so
are easy and have been well documented here countless times and in the
KB. Suggest following those links.
--
Russ Valentine
[MVP-Outlook]

Other than the missing stuff, are you able to send/receive e-mail
normally?

I'm not sure I understand the differentiation between "e-mail addresses"
and "contacts". To me they are synonymous. Could you explain further?
Contacts are kept inside the pst file along with your calendar
information and all of your e-mail messages (inbox, sent items, etc.).
So if you see all of your old messages, your contacts have to be there
as well.

You could try this: right-click on the Contact folder (from "Folder
List" view) and choose Properties. Select the Outlook Address Book tab
and make sure there is a check mark in "Show this folder as an e-mail
Address Book".

Lastly, did you have a "pab" file? That is a Personal Address Book file
and is a leftover from years ago...but some people still use it. It is
not part of the pst file and needs to be added to Outlook manually.
Could that be what you meant by "e-mail addresses"?

Tim


Hi,

I recently reinstalled Windows XP and Office 2003 to try to speed up my
computer. I backed up all my files with Norton Ghost and restored the
Outlook files in the "Application Data\Microsoft\Outlook" and "Local
Settings\Application Data\Microsoft\Outlook" folders which restored all
my e-mails and folders, however my e-mail addresses and contacts are
missing and I have no Send/Receive button or menu option.

Please could someone tell me how to get my e-mail addresses and
contacts back?

Thanks,
Joe

 

[Tim]

Ahhh...OK...good one. I didn't catch that. Thanks for the explanation.

Tim

The missing Send/Receive button was the key clue here.
--
Russ Valentine
[MVP-Outlook]

I agree Russ...but it seemed like the OP had Outlook functional with the
exception of the Contacts problem (operative word being *seemed*). But I
asked specifically if Outlook was sending/receiving normally for just that
reason and also because it wasn't entirely clear what was working versus
what wasn't. Hopefully, the OP will clarify as the final answer will vary
depending on that clarification.

Tim

One big wrinkle here. OP used Norton Ghost instead of doing a valid,
reliable backup of their Outlook data and settings. Norton Ghost will
not restore mail account configuration in Outlook. It will not reconnect
Outlook to its correct information store. It will not restore the
configuration of Outlook's addressing service. These are the things
anyone reinstalling Outlook must do on their own. Methods for doing so
are easy and have been well documented here countless times and in the
KB. Suggest following those links.
--
Russ Valentine
[MVP-Outlook]
"Tim" <tim_at_overthere.com> wrote in message
Other than the missing stuff, are you able to send/receive e-mail
normally?

I'm not sure I understand the differentiation between "e-mail
addresses" and "contacts". To me they are synonymous. Could you explain
further? Contacts are kept inside the pst file along with your calendar
information and all of your e-mail messages (inbox, sent items, etc.).
So if you see all of your old messages, your contacts have to be there
as well.

You could try this: right-click on the Contact folder (from "Folder
List" view) and choose Properties. Select the Outlook Address Book tab
and make sure there is a check mark in "Show this folder as an e-mail
Address Book".

Lastly, did you have a "pab" file? That is a Personal Address Book file
and is a leftover from years ago...but some people still use it. It is
not part of the pst file and needs to be added to Outlook manually.
Could that be what you meant by "e-mail addresses"?

Tim


Hi,

I recently reinstalled Windows XP and Office 2003 to try to speed up
my computer. I backed up all my files with Norton Ghost and restored
the Outlook files in the "Application Data\Microsoft\Outlook" and
"Local Settings\Application Data\Microsoft\Outlook" folders which
restored all my e-mails and folders, however my e-mail addresses and
contacts are missing and I have no Send/Receive button or menu option.

Please could someone tell me how to get my e-mail addresses and
contacts back?

Thanks,
Joe

 

[Remove ABCD from Email address to reply]

How do you do this in 2007, I do not have the wizard.

 

[Gordon]

How do you do this in 2007, I do not have the wizard.

In Outlook, Tools-Account Settings or Control Panel-Mail