No free support

[BoehmSH17]

Microsoft appreciates our input, but they, like everyone else, appreciate our
money moreso. I think it's ridiculous that they charge $35.00 to get support
by email for Outlook 2003. Can't you get good help anymore? Apparently not.

 

[Diane Poremsky [MVP]]

Support here is free, but we aren't able to detect your problems using
osmosis.

The reason they charge is because there are a good number of people who
would call before trying to solve their problem on their own - and it costs
upwards of $35 per call for a short call. A difficult problem can take a lot
longer, with costs a lot higher.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

 

[BoehmSH17]

Thank you for your reply, Diane, I'm sorry, it's just that sometimes when I
get frustrated, I don't know how to vent my frustration. And sometimes the
only thing I can think about is getting my words of frustration out somewhere
where maybe someone else will read it.

Anyway, my problem, No more than two weeks ago, I switched my ISP from
PeoplePC Online to SysMatrix.Net. I prefer the latter because they don't use
any software. It's a direct dial-up. However, my new problem is that
Outlook, and IE, as I discovered tonight, is that both programs automatically
dialup my ISP. Under Internet Options, I always have "Never dial a
connection" checked, because I'm a control freak, and I prefer to do
everything in my life manually. In Outlook, I checked the "Connect using my
phone line" and "Connect using Internet Explorer's or third party dialer",
each with the same automatic dial-up result.

I have been with SysMatrix.Net before, but it has never automatically dialed
up like this before. Do you have any ideas?

Again, I really appreciate your response. Have a good day!
Steve ([email protected]

Support here is free, but we aren't able to detect your problems using
osmosis.

The reason they charge is because there are a good number of people who
would call before trying to solve their problem on their own - and it costs
upwards of $35 per call for a short call. A difficult problem can take a lot
longer, with costs a lot higher.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Microsoft appreciates our input, but they, like everyone else, appreciate
our
money moreso. I think it's ridiculous that they charge $35.00 to get
support
by email for Outlook 2003. Can't you get good help anymore? Apparently
not.

 

[SHBDallasTexas]

I apologize; it seems the problems lies with the PC needing an internet
connection in general. Outlook, IE, and an online 3-D chat community called
ActiveWorlds all automatically dial out. My problem may not be pertinent
here. I checked with my Dad, who is also a PC Tech Support Rep, and
hopefully he will be able to help me.

Thank you for your reply, Diane, I'm sorry, it's just that sometimes when I
get frustrated, I don't know how to vent my frustration. And sometimes the
only thing I can think about is getting my words of frustration out somewhere
where maybe someone else will read it.

Anyway, my problem, No more than two weeks ago, I switched my ISP from
PeoplePC Online to SysMatrix.Net. I prefer the latter because they don't use
any software. It's a direct dial-up. However, my new problem is that
Outlook, and IE, as I discovered tonight, is that both programs automatically
dialup my ISP. Under Internet Options, I always have "Never dial a
connection" checked, because I'm a control freak, and I prefer to do
everything in my life manually. In Outlook, I checked the "Connect using my
phone line" and "Connect using Internet Explorer's or third party dialer",
each with the same automatic dial-up result.

I have been with SysMatrix.Net before, but it has never automatically dialed
up like this before. Do you have any ideas?

Again, I really appreciate your response. Have a good day!
Steve ([email protected]

Support here is free, but we aren't able to detect your problems using
osmosis.

The reason they charge is because there are a good number of people who
would call before trying to solve their problem on their own - and it costs
upwards of $35 per call for a short call. A difficult problem can take a lot
longer, with costs a lot higher.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Microsoft appreciates our input, but they, like everyone else, appreciate
our
money moreso. I think it's ridiculous that they charge $35.00 to get
support
by email for Outlook 2003. Can't you get good help anymore? Apparently
not.

 

[est]

ARRGGHH! They do have free support-ONE! Fine, so I went for an online chat
session. Before thye 'expert' could offer anything useful, I was cut off!
Because of a 'network problem'. Do I still have my free chat session? (pout)
Here's the message history:
Welcome to Microsoft Outlook Chat
The session has been accepted.

{Chetana} Thank you for using Microsoft Outlook Chat Support. My name is
Chetana. May I address you by your first name?
{Estella Ngan} yes
{Chetana} can i have your email address?
{Estella Ngan} [edited]
{Chetana} thank you
{Chetana} how may i help you today?
{Estella Ngan} erm, did you receive what i have just typed desribing my
problem?
{Estella Ngan} describing
{Chetana} okm
{Chetana} when did you get the message
{Estella Ngan} when i press the send button
{Chetana} ok
{Chetana} close outlook
{Chetana} start--run--outlook /safe
{Chetana} there is space between outlookand slash
{Estella Ngan} done
{Chetana} and click on send button
{Chetana} what happens
{Estella Ngan} same thing
{Chetana} ok
{Chetana} lets go ahead create ne wprofile
{Chetana} On the Start menu, click Control Panel .
Click Switch to Classic View , and then click the Mail icon.
In the Mail Setup dialog box, click the Show Profiles button.
On the General tab, click to select the Prompt for a profile to be used
check box.
Click Add .
In the Profile Name box, type a descriptive name for the new profile, and
then click OK .
In the E-mail Accounts dialog box, click Add a new e-mail account, and then
click Next .
Select the appropriate server type for your new e-mail account, and then
click Next .
Fill in the appropriate information as prompted, and then click Next and
Finish as needed.
Click OK .
{Estella Ngan} my server is the school network, i choose ms exchange server?
{Estella Ngan} first thing,, can i use the shared workspace feature already
or must i buy the sharepoint software to get the service?
{Estella Ngan} new profile created
{Estella Ngan} next?
{Estella Ngan} done. next?
{Estella Ngan} hello?
{Estella Ngan} anybody there?
We are facing temporary network problems. Attempting to reconnect.
{Estella Ngan} Will I get another free chat session if microsoft has a
network problem while I'm chatting?

Lolz, the irony...microsoft having network problem...

 

[Diane Poremsky [MVP]]

Without knowing what the error message is (it's not in the transcript) or
your version (it's that osmosis thing again) - I can only guess you need to
delete the *.srs files in C:\Documents and Settings\username\Application
Data\Microsoft\Outlook. Creating a new profile using a new name for the
profile (don't delete the profile and create a new one using that name) has
the same effect - however unless your school uses exchange server, a new
profile connecting to an exchange account might not work.


--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

ARRGGHH! They do have free support-ONE! Fine, so I went for an online chat
session. Before thye 'expert' could offer anything useful, I was cut off!
Because of a 'network problem'. Do I still have my free chat session?
(pout)
Here's the message history:
Welcome to Microsoft Outlook Chat
The session has been accepted.

{Chetana} Thank you for using Microsoft Outlook Chat Support. My name is
Chetana. May I address you by your first name?
{Estella Ngan} yes
{Chetana} can i have your email address?
{Estella Ngan} [edited]
{Chetana} thank you
{Chetana} how may i help you today?
{Estella Ngan} erm, did you receive what i have just typed desribing my
problem?
{Estella Ngan} describing
{Chetana} okm
{Chetana} when did you get the message
{Estella Ngan} when i press the send button
{Chetana} ok
{Chetana} close outlook
{Chetana} start--run--outlook /safe
{Chetana} there is space between outlookand slash
{Estella Ngan} done
{Chetana} and click on send button
{Chetana} what happens
{Estella Ngan} same thing
{Chetana} ok
{Chetana} lets go ahead create ne wprofile
{Chetana} On the Start menu, click Control Panel .
Click Switch to Classic View , and then click the Mail icon.
In the Mail Setup dialog box, click the Show Profiles button.
On the General tab, click to select the Prompt for a profile to be used
check box.
Click Add .
In the Profile Name box, type a descriptive name for the new profile, and
then click OK .
In the E-mail Accounts dialog box, click Add a new e-mail account, and
then
click Next .
Select the appropriate server type for your new e-mail account, and then
click Next .
Fill in the appropriate information as prompted, and then click Next and
Finish as needed.
Click OK .
{Estella Ngan} my server is the school network, i choose ms exchange
server?
{Estella Ngan} first thing,, can i use the shared workspace feature
already
or must i buy the sharepoint software to get the service?
{Estella Ngan} new profile created
{Estella Ngan} next?
{Estella Ngan} done. next?
{Estella Ngan} hello?
{Estella Ngan} anybody there?
We are facing temporary network problems. Attempting to reconnect.
{Estella Ngan} Will I get another free chat session if microsoft has a
network problem while I'm chatting?

Lolz, the irony...microsoft having network problem...

Microsoft appreciates our input, but they, like everyone else, appreciate
our
money moreso. I think it's ridiculous that they charge $35.00 to get
support
by email for Outlook 2003. Can't you get good help anymore? Apparently
not.