No Key for Office XP

[Ed]

I have a new PC from Dell with MS office Pro that has
publisher,word,excel,access,powerpoint,Money, I can not
use any of them. I called Dell and of course they could
not help. They said to comtact MS. I have no key, 25
number. I have the white paper sleve with a bar code, US-
08P472-60210-36C-F202 and it will not work. Dell said
that is the key code.So as you can see I can't use it
with out the right key

 

[Perdita X. Dream]

I have a new PC from Dell with MS office Pro that has
publisher,word,excel,access,powerpoint,Money, I can not
use any of them. I called Dell and of course they could
not help. They said to comtact MS. I have no key, 25
number. I have the white paper sleve with a bar code, US-
08P472-60210-36C-F202 and it will not work. Dell said
that is the key code.So as you can see I can't use it
with out the right key

1) No version of Office - either OEM, VL or retail contains MS Money -
however the Standard version is included in the Works Suite - are you *SURE*
you have Office and not Works?

2) Your only recourse is to pursue this with Dell as Microsoft do not,
will not and cannot assist with OEM installations of any of their products -
the onus is on Dell to provide you with all support - including replacement
keys and media.


--
Perdita X. Dream

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[Ed.M]

No it is office pro XP. But money was not on the cd I
typed it by mistake. Sorry. I did contact Dell again and
no help ghey said MS has to give you a key. They have
people from india who can't speak english nor understand
it. So I need MS support help. Dell support is useless

 

[Jim Moore]

Do you have a tag, on the side of desktop or bottom of lab top, that has the
key? All my Dell computers have this - it's a place that you are not likely
to misplace.

Jim Moore

 

[Perdita X. Dream]

Do you have a tag, on the side of desktop or bottom of lab top, that
has the key? All my Dell computers have this - it's a place that you
are not likely to misplace.

Jim Moore

The key stuck to the chassis is for WINDOWS, *not* Office.




--
Perdita X. Dream

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[Perdita X. Dream]

No it is office pro XP. But money was not on the cd I
typed it by mistake. Sorry. I did contact Dell again and
no help ghey said MS has to give you a key. They have
people from india who can't speak english nor understand
it. So I need MS support help. Dell support is useless

Well you won't get any - I will repeat (at the risk of sounding like a
broken record) Microsoft do not, cannot and will not provide support for OEM
installations. I have spoken to Dell TS myself several times and I've never
spoken to someone in India who cannot speak English. But that's irrelevant,
you may receive support from MS on a paid contract, but you do *NOT* qualify
for free support - read the EULA that was included with the system.

Here is the relevant paragraph if you cannot find it...

"7. PRODUCT SUPPORT. PRODUCT SUPPORT FOR THE SOFTWARE PRODUCT IS NOT
PROVIDED BY MS, MICROSOFT CORPORATION, OR THEIR AFFILIATES OR SUBSIDIARIES.
FOR PRODUCT SUPPORT, PLEASE REFER TO MANUFACTURER'S SUPPORT NUMBER PROVIDED
IN THE DOCUMENTATION FOR THE HARDWARE. SHOULD YOU HAVE ANY QUESTIONS
CONCERNING THIS EULA, OR IF YOU DESIRE TO CONTACT MANUFACTURER FOR ANY OTHER
REASON, PLEASE REFER TO THE ADDRESS PROVIDED IN THE DOCUMENTATION FOR THE
HARDWARE."

So, as I stated before, Dell, being the manufacturer, is responsible for all
support. If they won't assist you, you're buggered basically.






--
Perdita X. Dream

Please help us to help you
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http://www.dts-l.org/goodpost.htm

Please note that the reply address is fake.
Keep all posts to the groups as private requests for assistance
(i.e. email/IM) cannot be acknowledged. Thank you.

 

[Ed.M]

Yep the tag is there but it is fo windows XP Pro maybe
office is included in win XP PRO?

 

[Ed.M]

Never mind it just for Win XP Pro. Thank you for your
help anyway. I'll keep calling Dell to someone who can
speak and understand english. maybe I'll get lucky.
Thanks again