No longer able to open word ducuments

[Rouke Bakker]

When I click in explorer on a word document (on a:\), or in the
startmenu on documents (on c:\...\...etc.) or anywhere else, I get the
following message:

WINWORD caused an invalid page fault in
module <unknown> at 0000:0000000b.
Registers:
EAX=00000000 CS=016f EIP=0000000b EFLGS=00010282
EBX=00903cf4 SS=0177 ESP=0062ed00 EBP=00000018
ECX=00000210 DS=0177 ESI=00903cc4 FS=1957
EDX=00000000 ES=0177 EDI=0062efc0 GS=0000
Bytes at CS:EIP:
07 65 04 70 00 65 04 70 00 54 ff 00 f0 79 ea 00
Stack dump:
0062f088 308f5c1e 00903cc4 0062efc0 0062ef90 0086002c 0062ef84 00860030
00000000 00903404 009034e0 00860008 308f3e9d 00860008 00000000 00000000

The module is unknown and the address is all zero's. What does this
mean?

I use Office 2000 professional on Win98SE on a Intel pentium 333MHz with
160KB ram. I have rebooted the machine but it made no difference.

--
Rouke Bakker

Research Associate
BioLinc
A division of the
New Zealand Seed
Technology Institute

 

[Jay Freedman]

Hi, Rouke,

Follow the procedures at
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm. It's probably
corruption in the normal.dot template, but there are a few other candidates.

 

[Rouke Bakker]

Thanks Jay,

When I type winword.exe /a in run, all I get is a small (30 x 30 mm) window with
a close button at the right hand in a blue title bar (x), and another, unnamed,
grey button in the middle of the window. When I hold the mouse pointer over the
close button, it says 'close', when I click on the other button, I get the
following error message:

WINWORD caused an invalid page fault in
module MSO9.DLL at 016f:308e443d.
Registers:
EAX=0000efd6 CS=016f EIP=308e443d EFLGS=00010202
EBX=0062ef30 SS=0177 ESP=0062ecf0 EBP=0062ef10
ECX=000073b8 DS=0177 ESI=00630000 FS=426f
EDX=0001dfb0 ES=0177 EDI=0062fddc GS=0000
Bytes at CS:EIP:
f3 a5 8b ca 83 e1 03 f3 a4 5f 5e c2 08 00 55 8b
Stack dump:
0062f1e4 0062f1e4 308f8f78 0062ef30 0062ed0c 00903b44 00903b74 0062efd6 00000002
0062f0c0 308f6df1 00860028 00000000 0062ef68 bff7363b 00000614

Any other suggestions? Otherwise I'm about to reformat the HDD and reinstall
word.

Rouke

Hi, Rouke,

Follow the procedures at
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm. It's probably
corruption in the normal.dot template, but there are a few other candidates.

--
Rouke Bakker

Research Associate
BioLinc
A division of the
New Zealand Seed
Technology Institute

 

[Jay Freedman]

Hi, Rouke,

The /a switch is only one of three or four troubleshooting steps listed in
that article. Did you try the others? Reformat/reinstall is a very drastic
and time-consuming procedure if the real problem is something as simple as a
bad registry entry.

As a hint for the future, most of the stuff in those error messages,
starting from "Registers" and going through the end, is of absolutely no use
to anyone in these newsgroups -- they're used by someone who has a debugger
and access to Word's source code, i.e., a Microsoft engineer, and those
folks almost never read these newsgroups. The only useful information for
ordinary mortals is the error type ("invalid page fault") and the name of
the module, which can sometimes point to the origin of the problem. In this
case, we don't even have that: MSO9.DLL is the main code library for Office
97, and invalid page faults can happen for many reasons.

 

[Jay Freedman]

Hi, Rouke,

If you're having other problems besides Word's misbehavior, then a reformat
may be your best bet after all. Still, there are a couple of things you
ought to try first.

Search your hard drive for leftover temporary files and remove them. This
procedure is at http://www.mvps.org/word/FAQs/AppErrors/LockedFiles.htm or
(with pictures) at
http://www.gmayor.dsl.pipex.com/what_to_do_when_word_crashes.htm.

Although you don't have a STARTUP_PATH registry entry, you may still have a
Startup folder with a damaged template in it. Search the drive for *.dot
files, and look for any whose path includes "Startup". If you find any, move
them to a different folder temporarily and try starting Word.