No Print functionality in Word for Windowswith Mac-created document

[fruit]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

A doc created on Word for Mac doesn't allow print functions (Print, Print Preview, View / Print Layout) when the doc is opened in Word on Windows. Nothing happens - no error message - just doesn't work. I can't select Print Layout, just Draft Layout. Doesn't work with the .docx for .doc formats.

This doesn't happen all the time, other docs transfer fine. What's the problem, how can I fix?

 

[fruit]

last sentence first parag should say: Doesn't work with the .docx OR .doc formats.

 

[CyberTaz]

It would be most helpful if you'd provide more specific info:

What specific versions of Mac Word & Win Word?
Is the file a Notebook or Publishing Layout document?
How is the file being transported to the Windows system?
Are there any messages when opening the file in Win Word?
What details can you offer about the doc's content?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[fruit]

More specific info:

.. doc created with Mac Word 2008
.. doc opened on Windows with Word 2007
.. it's just a regular document, not Notebook or Publishing, an FAQ document consisting of numbered questions and answers; simple layout, including a header/footer with graphic lines drawn within ; the doc is 17 pages, includes a few excel charts pasted in ; total size 750Kb
.. file was emailed from Mac to a Windows user; then, as a test with similar results, it was opened on the Mac running Windows under Fusion / Office 2007
.. no messages upon open

 

[John McGhie]

I suspect that the document, or Word 2007, has an Add-in defined that is
intercepting the Print command.

Open the VBA Editor and have a look to see if there are any macros or events
assigned. If you do not know how to do this, get the System
Administrator/Help Desk to look for you.

Cheers

More specific info:

. doc created with Mac Word 2008

. doc opened on Windows with Word 2007

. it's just a regular document, not Notebook or Publishing, an FAQ document
consisting of numbered questions and answers; simple layout, including a
header/footer with graphic lines drawn within ; the doc is 17 pages, includes
a few excel charts pasted in ; total size 750Kb

. file was emailed from Mac to a Windows user; then, as a test with similar
results, it was opened on the Mac running Windows under Fusion / Office 2007

. no messages upon open

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[fruit]

Well, I'm not sure how to get to the VBA Editor, but I did look under Macros in the View menu and there were none listed.

But, if that were the case, wouldn't that cause all documents to have this issue? Not all docs are having the problem - I can open a different doc and view in Print Layout and show Print Preview without problem.

 

[fruit]

More info:

The problem appears to be addressed on the Windows side if, under Advanced Options, I set "Layout this Document as if created in" to "Word for Macintosh."

Does this mean that there is some aspect of the layout on the Mac side that doesn't work natively on the Windows side? It perplexes me that I'm only having this issue with this document and not others.

 

[CyberTaz]

Well, you seem to have come up with a new one - Congratulations!

The only time I've seen anything related to this is if the doc was a
Notebook Layout. Win Word doesn't support that view. It may also happen if
the doc were ever displayed in NBL view - perhaps it gets "tagged" as such
in some way. Could that possibly be the case here?

What happens if you select all but the last ¶ [ Command+A, Shift+LeftArrow],
copy & paste to a new blank Print Layout View document, then try that in
Word 2007?

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[fruit]

No dice - when I paste, the new doc jumps from Print Layout View to Draft and then exhibits the same behavior as the original.

Should I report this to Microsoft?

 

[John McGhie]

Yes, you should report it to Microsoft. As Bob says, it's a new bug.
Microsoft will want a sample. You can email that to me if you wish, and I
will put it in for you.

If the culprit is macros, it is "likely" that the problem will affect all
documents, but by no means "certain". Macros can affect only one document,
or only a group of documents.

Same with registered "Events". A document or template can register events
that intercept commands.

I am not sure how the change you are making would alter the problem you are
having. I suspect that the act of changing those settings is forcing a
re-save of the document from WinWord, and that during the re-save, Word is
fixing whatever it is that is wrong.

You could try simply adding and deleting a space from a problem document,
then saving it, closing and re-opening the document. That might have the
same effect (and if it did, we would have a new piece of information to help
find the problem...)

Hope this helps

No dice - when I paste, the new doc jumps from Print Layout View to Draft and
then exhibits the same behavior as the original.

Should I report this to Microsoft?

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]