No printer installed while printing in Outlook

R

Ronald

We have a couple of users in our organisation who get an error message

"No printers Installed" when printing from Outlook. From all other
applications they can print normally. I already deleted the printer and
readded it again, no luck. Logged on with an administrator account,
removed the local printer drivers (through Printers and Faxes -> File
-> Server Properties) , rebooted the pc and had the user add the
printer again. No luck. Creating a new Outlook profile also did not
solve the issue, as well as starting Outlook with the /cleanprofile
switch.

We have Windows XP SP installed and Outlook 2003. We use HP printers
only. The error messages appear for all sorts of printers. Strange
thing is that if the concerned users add another printer and set that
printer as default the error message is gone until you select the
"faulty" printer again from the File->Print Option. Then they get a
message "Operation Failed"

Does anyone has another idea?

Thanks in advance
 

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