No prompt for Product key to convert from MS Office 2003 trial

[Sudip]

Hi,

I believe I am having a fairly strange problem. I bought a HP laptop that
came pre-installed with Office 2003 60-day trial. I believe its the Standard
Edition although the Product Key information on the back of the CD said that
its the Office 2003 Teacher and Student Edition.

In any case, I used the 60-day trial after which most features got disabled
(which is to be expected). I had uninstalled it, then installed MS Outlook
2003 and activated it using a product key I get from work.

Tonight I decided to activate the rest of Office since I had purchased MS
Office 2003 Teacher and Student which can be installed on 3 computers.
However, strange as it may sound, I am unable to get to a point where I am
prompted for the product key. I open MS Word and then go to Help->Activate.
There is a screen that explains that the trial has expired and that I should
get a 25-character product key and asks me to hit the Convert... button if I
want to activate. Once I do that, the only 3 options I see are : (1) Add or
Remove Features, (2) Reinstall or Repair and (3) Uninstall. I have tried all
3 options on all 4 products (Word, Excel, Powerpoint and Outlook) and have
tried rebooting, uninstalling etc but no avail.

Any idea why this is happening and what I can do to activate this product?
The only thing that I have done recently is uninstall Norton Antivirus and
install MS Live OneCare system.

Any suggestions regarding how to fix this would be greatly appreciated.
Thanks
Sudip

 

[Milly Staples [MVP - Outlook]]

Uninstall the trial version and Outlook. Reboot and then install the purchased Students and Teachers Edition from your CD.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sudip asked:

| Hi,
|
| I believe I am having a fairly strange problem. I bought a HP laptop
| that came pre-installed with Office 2003 60-day trial. I believe its
| the Standard Edition although the Product Key information on the back
| of the CD said that its the Office 2003 Teacher and Student Edition.
|
| In any case, I used the 60-day trial after which most features got
| disabled (which is to be expected). I had uninstalled it, then
| installed MS Outlook 2003 and activated it using a product key I get
| from work.
|
| Tonight I decided to activate the rest of Office since I had
| purchased MS Office 2003 Teacher and Student which can be installed
| on 3 computers. However, strange as it may sound, I am unable to get
| to a point where I am prompted for the product key. I open MS Word
| and then go to Help->Activate. There is a screen that explains that
| the trial has expired and that I should get a 25-character product
| key and asks me to hit the Convert... button if I want to activate.
| Once I do that, the only 3 options I see are : (1) Add or Remove
| Features, (2) Reinstall or Repair and (3) Uninstall. I have tried
| all 3 options on all 4 products (Word, Excel, Powerpoint and Outlook)
| and have tried rebooting, uninstalling etc but no avail.
|
| Any idea why this is happening and what I can do to activate this
| product? The only thing that I have done recently is uninstall Norton
| Antivirus and install MS Live OneCare system.
|
| Any suggestions regarding how to fix this would be greatly
| appreciated. Thanks
| Sudip

 

[Milly Staples [MVP - Outlook]]

Uninstall the trial version and Outlook. Reboot and then install the purchased Students and Teachers Edition from your CD.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sudip asked:

| Hi,
|
| I believe I am having a fairly strange problem. I bought a HP laptop
| that came pre-installed with Office 2003 60-day trial. I believe its
| the Standard Edition although the Product Key information on the back
| of the CD said that its the Office 2003 Teacher and Student Edition.
|
| In any case, I used the 60-day trial after which most features got
| disabled (which is to be expected). I had uninstalled it, then
| installed MS Outlook 2003 and activated it using a product key I get
| from work.
|
| Tonight I decided to activate the rest of Office since I had
| purchased MS Office 2003 Teacher and Student which can be installed
| on 3 computers. However, strange as it may sound, I am unable to get
| to a point where I am prompted for the product key. I open MS Word
| and then go to Help->Activate. There is a screen that explains that
| the trial has expired and that I should get a 25-character product
| key and asks me to hit the Convert... button if I want to activate.
| Once I do that, the only 3 options I see are : (1) Add or Remove
| Features, (2) Reinstall or Repair and (3) Uninstall. I have tried
| all 3 options on all 4 products (Word, Excel, Powerpoint and Outlook)
| and have tried rebooting, uninstalling etc but no avail.
|
| Any idea why this is happening and what I can do to activate this
| product? The only thing that I have done recently is uninstall Norton
| Antivirus and install MS Live OneCare system.
|
| Any suggestions regarding how to fix this would be greatly
| appreciated. Thanks
| Sudip

 

[Milly Staples [MVP - Outlook]]

Uninstall the trial version and Outlook. Reboot and then install the purchased Students and Teachers Edition from your CD.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sudip asked:

| Hi,
|
| I believe I am having a fairly strange problem. I bought a HP laptop
| that came pre-installed with Office 2003 60-day trial. I believe its
| the Standard Edition although the Product Key information on the back
| of the CD said that its the Office 2003 Teacher and Student Edition.
|
| In any case, I used the 60-day trial after which most features got
| disabled (which is to be expected). I had uninstalled it, then
| installed MS Outlook 2003 and activated it using a product key I get
| from work.
|
| Tonight I decided to activate the rest of Office since I had
| purchased MS Office 2003 Teacher and Student which can be installed
| on 3 computers. However, strange as it may sound, I am unable to get
| to a point where I am prompted for the product key. I open MS Word
| and then go to Help->Activate. There is a screen that explains that
| the trial has expired and that I should get a 25-character product
| key and asks me to hit the Convert... button if I want to activate.
| Once I do that, the only 3 options I see are : (1) Add or Remove
| Features, (2) Reinstall or Repair and (3) Uninstall. I have tried
| all 3 options on all 4 products (Word, Excel, Powerpoint and Outlook)
| and have tried rebooting, uninstalling etc but no avail.
|
| Any idea why this is happening and what I can do to activate this
| product? The only thing that I have done recently is uninstall Norton
| Antivirus and install MS Live OneCare system.
|
| Any suggestions regarding how to fix this would be greatly
| appreciated. Thanks
| Sudip

 

[Milly Staples [MVP - Outlook]]

Uninstall the trial version and Outlook. Reboot and then install the purchased Students and Teachers Edition from your CD.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sudip asked:

| Hi,
|
| I believe I am having a fairly strange problem. I bought a HP laptop
| that came pre-installed with Office 2003 60-day trial. I believe its
| the Standard Edition although the Product Key information on the back
| of the CD said that its the Office 2003 Teacher and Student Edition.
|
| In any case, I used the 60-day trial after which most features got
| disabled (which is to be expected). I had uninstalled it, then
| installed MS Outlook 2003 and activated it using a product key I get
| from work.
|
| Tonight I decided to activate the rest of Office since I had
| purchased MS Office 2003 Teacher and Student which can be installed
| on 3 computers. However, strange as it may sound, I am unable to get
| to a point where I am prompted for the product key. I open MS Word
| and then go to Help->Activate. There is a screen that explains that
| the trial has expired and that I should get a 25-character product
| key and asks me to hit the Convert... button if I want to activate.
| Once I do that, the only 3 options I see are : (1) Add or Remove
| Features, (2) Reinstall or Repair and (3) Uninstall. I have tried
| all 3 options on all 4 products (Word, Excel, Powerpoint and Outlook)
| and have tried rebooting, uninstalling etc but no avail.
|
| Any idea why this is happening and what I can do to activate this
| product? The only thing that I have done recently is uninstall Norton
| Antivirus and install MS Live OneCare system.
|
| Any suggestions regarding how to fix this would be greatly
| appreciated. Thanks
| Sudip

 

[Milly Staples [MVP - Outlook]]

Uninstall the trial version and Outlook. Reboot and then install the purchased Students and Teachers Edition from your CD.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sudip asked:

| Hi,
|
| I believe I am having a fairly strange problem. I bought a HP laptop
| that came pre-installed with Office 2003 60-day trial. I believe its
| the Standard Edition although the Product Key information on the back
| of the CD said that its the Office 2003 Teacher and Student Edition.
|
| In any case, I used the 60-day trial after which most features got
| disabled (which is to be expected). I had uninstalled it, then
| installed MS Outlook 2003 and activated it using a product key I get
| from work.
|
| Tonight I decided to activate the rest of Office since I had
| purchased MS Office 2003 Teacher and Student which can be installed
| on 3 computers. However, strange as it may sound, I am unable to get
| to a point where I am prompted for the product key. I open MS Word
| and then go to Help->Activate. There is a screen that explains that
| the trial has expired and that I should get a 25-character product
| key and asks me to hit the Convert... button if I want to activate.
| Once I do that, the only 3 options I see are : (1) Add or Remove
| Features, (2) Reinstall or Repair and (3) Uninstall. I have tried
| all 3 options on all 4 products (Word, Excel, Powerpoint and Outlook)
| and have tried rebooting, uninstalling etc but no avail.
|
| Any idea why this is happening and what I can do to activate this
| product? The only thing that I have done recently is uninstall Norton
| Antivirus and install MS Live OneCare system.
|
| Any suggestions regarding how to fix this would be greatly
| appreciated. Thanks
| Sudip