No Schedule Information

[Fi]

I am using OL2003 on Exchange Server 2003.

I have recently been upgraded from OL2000. When I invite users from the GAL
in Outlook 2003 I am finding that their area of the schedule shows "no
information" as in it shows grey with the slash, as if the user was an
external attendee.

What issues could be occurring to stop the user information showing in the
schedule tab when generating meeting requests?

 

[TechieBird]

Hi Fi

I've been meaning to write a blog post about this too...

Free/busy information is published on a schedule (defined in Tools > Options

[Preferences] > Calendar Options > Free/Busy Options) into a hidden public

folder.

First figure out if it happens 1) for one user's availability information
regardless of who looks at it 2) from some users looking at this person's
information or 3) for some users looking at various other users' information.

If it's 1 then for the user whose free/busy details don't show (not the
person who can't see them), run Outlook with the /cleanfreebusy switch, and
wait a while* for everything to sync up before testing again.

If it's 2 or 3 then you need to check out the permissions and/or replication
on the Free/Busy hidden public folder. PF replication is a whole 'nother
topic I know very little about, but if you get stuck then maybe the folks on
one of the Exchange communities can help out.

*how long depends on the user's free/busy sync schedule, whether you have
more than one public folder server, and if so the replication schedule
between them.