No transport provider was available for delivery to this recipient

[Justin Allen]

We have an old domain "admin" that the admins (suprise) use. It has an old
nt4 machine running Exchange 5.5. As of this morning, none of the users (5 of
them) can send any email. Outlook 2000 and 2003, windows 2000 and xp pro. We
have 2 accounts setup, "Internet Email" which uses our internet Imail server,
and "Microsoft Exchange Server." This config. has been in place for several
years now. The exact error is:

Your message did not reach some or all of the intended recipients.

Subject: anothermessage
Sent: 1/25/2005 12:17 AM

The following recipient(s) could not be reached:

'(e-mail address removed)' on 1/24/2005 11:13 PM
No transport provider was available for delivery to this
recipient.


Searching the KB's I'm not left with much. Most
(http://support.microsoft.com/default.aspx?scid=kb;en-us;245446) seem to say
that there is no supported way to use both an internet mail account and a
seperate exchange server in the same profile. This is simply not a solution I
can propose to the owners . Any suggestion is greatly appreciated.

Justin Allen

 

[Andreas Roeder]

We have an old domain "admin" that the admins (suprise) use. It has an old
nt4 machine running Exchange 5.5. As of this morning, none of the users (5 of
them) can send any email. Outlook 2000 and 2003, windows 2000 and xp pro. We
have 2 accounts setup, "Internet Email" which uses our internet Imail server,
and "Microsoft Exchange Server." This config. has been in place for several
years now. The exact error is:

Your message did not reach some or all of the intended recipients.

Subject: anothermessage
Sent: 1/25/2005 12:17 AM

The following recipient(s) could not be reached:

'(e-mail address removed)' on 1/24/2005 11:13 PM
No transport provider was available for delivery to this
recipient.


Searching the KB's I'm not left with much. Most
(http://support.microsoft.com/default.aspx?scid=kb;en-us;245446) seem to say
that there is no supported way to use both an internet mail account and a
seperate exchange server in the same profile. This is simply not a solution I
can propose to the owners . Any suggestion is greatly appreciated.

Justin Allen

Hi,
sounds like a corrupt profile, please create a new profile,
also read http://support.microsoft.com/kb/197417/en-us

 

[Justin Allen]

Thank you for your response, but that was not the issue. I have done further
research (and come across that and plenty of other KB's very similar) and
come to the conclusion that Microsoft "does not support" this method of doing
things. Why you cannot have an email account and a seperate exchange account
I do _not_ understand (isn't that why I bought this product?), but managed to
find a way around this.

If anyone is experiancing similar problems this solution worked for me (at
least it got them working). Export all their email, etc. from their "Mailbox
- Username" (assuming that all their messages are setup to be delivered to
your exchange server) to a pst file. Close outlook and reopen. Select File,
Open, PST File, and select the file you just created. Close and Reopen
outlook. Under Services/Delivery select "Personal Folders" rather than
"Mailbox." Simple as that, all email works and delivers just fine. The
problem with this of course, now you cannot backup all the users
emails/contacts from your central server.


GO MICROSOFT!

Justin Allen

 

[Jeff Stephenson [MSFT]]

Thank you for your response, but that was not the issue. I have done further
research (and come across that and plenty of other KB's very similar) and
come to the conclusion that Microsoft "does not support" this method of doing
things. Why you cannot have an email account and a seperate exchange account
I do _not_ understand (isn't that why I bought this product?), but managed to
find a way around this.

Outlook 2002 and 2003 (which you said some users were using) support this
configuration just fine - I've been using it since before Outlook 2002
shipped and never had a problem. Outlook 2000 supports the configuration,
but just doesn't guarantee which account (Exchange or the Internet account)
will send a particular message (Exchange usually wins).

If anyone is experiancing similar problems this solution worked for me (at
least it got them working). Export all their email, etc. from their "Mailbox
- Username" (assuming that all their messages are setup to be delivered to
your exchange server) to a pst file. Close outlook and reopen. Select File,
Open, PST File, and select the file you just created. Close and Reopen
outlook. Under Services/Delivery select "Personal Folders" rather than
"Mailbox." Simple as that, all email works and delivers just fine. The
problem with this of course, now you cannot backup all the users
emails/contacts from your central server.

I suspect there's a better fix than this, and would be happy to work with
anybody having the problem to come up with it. As I say, particularly in
Outlook 2002 and 2003, this configuration *is* supported and *does* work.

 

[Justin Allen]

Jeff,
Thanks for the reply. I have to withdraw my comment about it not being
supported. The KB i was reading was actually on MAPI and not my situation,
thats what a little late night work will do to you .

I would love to begin solving this problem. As I previously posted, moving
all their email etc. to a PST and then setting that as the default delivery
location works fine, but this doesn't allow me to backup their email directly
from the server. So far it is only 4 of 6 users affected, but it happened all
at the same time. I have read as many KB's as I can find, but cannot seem to
come up with a solution that will allow me to continue to use the "Mailbox"
as the default delivery location.

This is both outlook 2000 and 2003 (possibly 2002, I'd have to check the
files).

Thank you for the time,
Justin Allen

 

[Jeff Stephenson [MSFT]]

I would love to begin solving this problem. As I previously posted, moving
all their email etc. to a PST and then setting that as the default delivery
location works fine, but this doesn't allow me to backup their email directly
from the server. So far it is only 4 of 6 users affected, but it happened all
at the same time. I have read as many KB's as I can find, but cannot seem to
come up with a solution that will allow me to continue to use the "Mailbox"
as the default delivery location.

So all you did was to change the delivery location for the mail and the
problem went away? That seems very wierd to me - I don't see how that
would affect sending...

This is both outlook 2000 and 2003 (possibly 2002, I'd have to check the
files).

Let's focus on someone using Outlook 2003 - it has the best logging and
(because it's more recent) I'm most familiar with it. Could you set up a
profile for an Outlook 2003 user that repros the problem? What sort of
accounts does the user have? Which is the default? Does the user get the
same error regardless of which account is used to send?

 

[Justin Allen]

So all you did was to change the delivery location for the mail and the
problem went away? That seems very wierd to me - I don't see how that
would affect sending...

First I exported their online mailbox to a local PST, then opened the PST
and pointed delivery to said PST. I'm not sure why this worked, or what the
original problem was/is.

Let's focus on someone using Outlook 2003 - it has the best logging and
(because it's more recent) I'm most familiar with it. Could you set up a
profile for an Outlook 2003 user that repros the problem? What sort of
accounts does the user have? Which is the default? Does the user get the
same error regardless of which account is used to send?

I cannot reproduce the problem, other than moving the delivery location back
to "Mailbox" on one of the already effected accounts. As I said, this is only
4 of 6 users effected. The users have 2 accounts: "Internet Mail" which uses
our Imail server and "Microsoft Exchange Server." By default the delivery
location has always been "Mailbox - Username" on our exchange server, with no
local PST files being used. Suddenly, 3 days ago, 4 users could not send
email. They all got the same "no transport provider available" NDR IMMEDIATLY
after clicking "send / receive" in outlook. They continued to receive email
just fine, however. Removing their exchange account worked, they could then
send and recieve just fine using "Internet Email." That, however, obviously
left them withouth any previous email/contacts/calandering. My next step was
to import all their stuff into a PST and continue to use just "Internet
Email" account. On a whim I tried re-adding their exchange account, but
keeping the delivery location set to their local PST file. THat worked fine-
they could use Public Folders and share all they want. Next up was attempting
to move the delivery location back to their exchange account. No dice, same
NDR. So i switched back the delivery location to the local pst and bam, works
fine. The major problem is, of course, no longer backing up their
information. All their docs, etc are sync'd with the server, and I must have
their outlook data preserved incase of a crash as well.

Thanks again

Justin