None of the Office 2008 programs will start

[bobinson]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I don't know why I run upgrades. Everything was running fine last week before I upgraded to Office 12.2.1 (originally installed from a legal disk. We're a legal shop here). I ran the upgrade on 6 different Macs but this one (Intel Mac OS 10.5.8) has come to a complete stop. Entourage and Powerpoint crash immediately and go to the Microsoft Error reporting loop. Word looks started but the first time I click or type anything to it, it goes to the Microsoft Error reporting loop. Excel begins with a "Not enough memory" message before it goes into the reporting loop. This can't be right because I start Excel after a fresh boot and the machine has 4 gigs of ram. Any suggestions?

 

[Diane Ross]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I don't know why I run upgrades. Everything was running fine last week before
I upgraded to Office 12.2.1 (originally installed from a legal disk. We're a
legal shop here). I ran the upgrade on 6 different Macs but this one (Intel
Mac OS 10.5.8) has come to a complete stop. Entourage and Powerpoint crash
immediately and go to the Microsoft Error reporting loop. Word looks started
but the first time I click or type anything to it, it goes to the Microsoft
Error reporting loop. Excel begins with a "Not enough memory" message before
it goes into the reporting loop. This can't be right because I start Excel
after a fresh boot and the machine has 4 gigs of ram. Any suggestions?

I doubt memory is the problem, but just to verify...how much RAM do you have
installed? How much free space do you have on your drive?

My guess is this computer has the locked folder problem.

Restarting your computer after an update is important!
<http://blog.entourage.mvps.org/2009/08/restarting_after_an_update_is_import
ant.html>

You might need to do a re-install after restarting a few times first.

Steps to re-install Office

<http://www.entourage.mvps.org/install/reinstall_steps.html>

 

[bobinson]

I doubt memory is the problem, but just to verify...how much RAM do you have

installed? How much free space do you have on your drive?

My guess is this computer has the locked folder problem.

Restarting your computer after an update is important!
ant.html>

You might need to do a re-install after restarting a few times first.

Steps to re-install Office

A simple re-install with a restart did it. Thanks again Diane. This is about the 4th time your advice has helped me.

 

[Diane Ross]

A simple re-install with a restart did it. Thanks again Diane. This is about
the 4th time your advice has helped me.

Glad it worked.....again.

 

[Hikinglou]

After the update Office ohhhh 8 won't open on my mac and the so called enhanced print drive feature is driving me crazy since now there is no driver for my HP Laserjet 1020 unless I downgrade to Leopard 10.5

So now I can't print
Nor use word or excel 08
Annnnd Snow Leopard won't install the update for office after installing 5 times and removing from intel core duo mac word just won't launch

Any solution would be great other than re:formating the drive to start over again....Tried installing Roseta but nothing...

 

[Diane Ross]

Any solution would be great other than re:formating the drive to start over
again....Tried installing Roseta but nothing...

Troubleshooting Office for Mac with Snow Leopard

<http://blog.entourage.mvps.org/2009/09/hot_topics_using_office_for_mac_with
_snow_leopard.html>

In case the above link does not work:

<http://tinyurl.com/ndmt4x>

If your printer driver is not supported this is not going to fix that.

Mac OS X v10.6: Printer and scanner software (this article lists software
provided for printers and scanners in Snow Leopard.)

<http://support.apple.com/kb/HT3669>

 

[EMWIlliams]

Just wanted to report how I fixed this issue - with the help of all the great info on this forum, especially Diane. I was stuck in the error loop and also could not get any updates to recognize there was Office installed, so couldn't do the 12.2.1 upgrade.

1. Did the operating system combined update and restarted (still had issue)
2. Did the repair disk permissions thing several times and restarted (still had the issue)
2. Restarted holding down the shift key and used the uninstall Office feature in the MS Office folder in Applications and emptied the trash, then did a restart holding down the shift key.
3. Installed Office from the disk and let it autoupdate through both service packs and then 12.2.1 (didn't give me an option to restart between, so I didn't)
4. Restarted and everything is fine - yay!

Not sure if they were all needed, but since it works and none of it was hard, I'm happy.

Thanks to those who posted all the suggestions - this place is a great resource!

 

[Diane Ross]

Thanks for the detailed steps.

When you restarted holding down the Shift key this put you in Safe Boot
Mode. This fixed whatever was stuck showing the update. There is a database
file used by the system that can fail to update.

The not showing a restart after each update, is not a part of the installer.
It's just a recommended step. It sounds like you were in safe boot mode when
you installed. This could have helped to bypass the temporary folder that
can get locked and cause issues.

When I give directions I try to give the safest way for best results even
thought it might not all be necessary, but it doesn't hurt. I would hate for
someone to go through all this and not get updated only to find out that
restarting between updates would have fixed it.

Now if someone could come up with a fix for the webcore crashes.