Normal.dot already exists

[Bob]

Using Microsoft Office Word 2003, when I close Word, I get
a prompt "The file Normal.dot already exists. Do you want
to replace the existing file?" Selecting Yes updates
Normal.dot, but I get the same message box the next time I
open and close word. If I select No, the Save as box pops
up. Then selecting Cancel sends me back to word where if
I close Word, I get "Changes have been made that affect
the global template, Normal.dot. Do you want to save
those changes?"

I have searched microsoft.com and other tech user groups
but not found a suitable solution. I've deleted
Normal.dot. The first time I re-open Word, I can exit
without error as a new Normal.dot is written. The next
time in, however, I get the same problem all over
again. "Prompt to save Normal.dot" is NOT checked in the
options menu. I have also reinstalled Word, but get the
same problem.

I have the latest version of Symantec AV, with the latest
virus definitions, and a full scan turn up no viruses.

Any ideas what I can do to get rid of this message safely
and effectively?

Thanks for any help,
Bob

 

[TF]

Open NAV and disable the Office Plug-in option.



: Using Microsoft Office Word 2003, when I close Word, I get
: a prompt "The file Normal.dot already exists. Do you want
: to replace the existing file?" Selecting Yes updates
: Normal.dot, but I get the same message box the next time I
: open and close word. If I select No, the Save as box pops
: up. Then selecting Cancel sends me back to word where if
: I close Word, I get "Changes have been made that affect
: the global template, Normal.dot. Do you want to save
: those changes?"
:
: I have searched microsoft.com and other tech user groups
: but not found a suitable solution. I've deleted
: Normal.dot. The first time I re-open Word, I can exit
: without error as a new Normal.dot is written. The next
: time in, however, I get the same problem all over
: again. "Prompt to save Normal.dot" is NOT checked in the
: options menu. I have also reinstalled Word, but get the
: same problem.
:
: I have the latest version of Symantec AV, with the latest
: virus definitions, and a full scan turn up no viruses.
:
: Any ideas what I can do to get rid of this message safely
: and effectively?
:
: Thanks for any help,
: Bob

 

[Bob]

Thanks for the suggestion, but I don't think I have that
option. I don't really have NAV, I have Symantec AC
(Corporate Edition), so there aren't many available
options to tweak, unless I'm just missing them.

Maybe I just need to uninstall and buy personal NAV, but I
was hoping I could work with this version.

 

[TF]

Bob

Has NAV ever been installed - maybe as a free OEM trial install on the new
computer? Here's Office MVP Beth Melton's answer if that is the case:

Norton CE does not have the Office Plug-in option however if Norton AV was
installed on the computer and then later Norton CE was installed then the
Office Plug-in DLL could still be registered. I found this to be the case
when an OEM version of Norton was preinstalled.

First search your local drive for: officeav.dll

If you find it then go to Start/Run and run the following command:

regsvr32 /u "<path>\officeav.dll"

Here is a KB article that provides a few additional details. As on the
Symantec site, it does not include information on Norton CE but it will
contain additional details on the unregister command if you need them:
http://support.microsoft.com/?kbid=329820

Terry


: Thanks for the suggestion, but I don't think I have that
: option. I don't really have NAV, I have Symantec AC
: (Corporate Edition), so there aren't many available
: options to tweak, unless I'm just missing them.
:
: Maybe I just need to uninstall and buy personal NAV, but I
: was hoping I could work with this version.
: >-----Original Message-----
: >Open NAV and disable the Office Plug-in option.
: >
: >--
: >Terry Farrell - Word MVP
: >http://word.mvps.org/
: >
: message
: >: >: Using Microsoft Office Word 2003, when I close Word, I
: get
: >: a prompt "The file Normal.dot already exists. Do you
: want
: >: to replace the existing file?" Selecting Yes updates
: >: Normal.dot, but I get the same message box the next
: time I
: >: open and close word. If I select No, the Save as box
: pops
: >: up. Then selecting Cancel sends me back to word where
: if
: >: I close Word, I get "Changes have been made that affect
: >: the global template, Normal.dot. Do you want to save
: >: those changes?"
: >:
: >: I have searched microsoft.com and other tech user groups
: >: but not found a suitable solution. I've deleted
: >: Normal.dot. The first time I re-open Word, I can exit
: >: without error as a new Normal.dot is written. The next
: >: time in, however, I get the same problem all over
: >: again. "Prompt to save Normal.dot" is NOT checked in
: the
: >: options menu. I have also reinstalled Word, but get the
: >: same problem.
: >:
: >: I have the latest version of Symantec AV, with the
: latest
: >: virus definitions, and a full scan turn up no viruses.
: >:
: >: Any ideas what I can do to get rid of this message
: safely
: >: and effectively?
: >:
: >: Thanks for any help,
: >: Bob
: >
: >
: >.
: >

 

[Bob]

Terry,

Yes, I did have the free OEM trial NAV. I had uninstalled
it when I went with the corporate version, but apparantly
that dll was still registered.

Your suggestion worked like a charm. Thanks so much for
your help. And thanks to Beth for her insight as well.

Now I'm kinda curious as to why I didn't have the issue
when I had just NAV installed, but I'm very happy to have
it resolved.

Thanks again,
Bob

 

[jonathan]

YOU ARE THE MAN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I worked on this for hours and your input fixed all my problems in 2 seconds!!!!!!!!!

 

[RDavid]

I know this thread is a little older and those involved may never see this but..

After three hard days of trying to locate why I was having the same problems in Word and as a matter of fact Excel too, I stumbled across this forum. The solution was fast and easy and thus far has worked perfectly

Shame on Norton/Symantec for not providing a *proper* uninstall, shame on whoever approved their logo software

Thanks Suzanne, you have saved my life!!

Ric

 

[Suzanne S. Barnhill]

Glad I could help.

I know this thread is a little older and those involved may never see this but...

After three hard days of trying to locate why I was having the same

problems in Word and as a matter of fact Excel too, I stumbled across this
forum. The solution was fast and easy and thus far has worked perfectly.

Shame on Norton/Symantec for not providing a *proper* uninstall, shame on

whoever approved their logo software.