normal.dot in Office 2000 not working in Office 2003

[Judy B.]

I have been using a normal.dot in Office 2000 that is used on the new users
machines when they are set-up. When I tried to use this normal.dot on the
new user machines that are running Office 2003 it is not being accepted.
This normal.dot has all the macros, set-up and automatic text in it. These
new users are not being able to use these items when they open Word. They
have the default font and default information without any of the customized
information that is included in the normal.dot I have been giving them. I
really nead to be able to find out how to use this customized normal.dot. I
hope that someone has some information for me. Thanks in advance.

 

[PegDalyPA via OfficeKB.com]

Hi! I don't know if you've thought to try this, but you could create a new
2003 normal.dot (starting out empty) and then copy your macros into it.
Perhaps the problem is just in the underlying file and not in the code itself.
If you have to copy anything into the document screen itself, you might want
to paste it as unformatted text first and then format it. If you just paste
it, you could carry over the problem.

Good luck!