normal.dot not saving on exit

[theamazingdylan]

I have Office 2003 installed in a Citrix environment. I'm experiencing the
problem described in this kb article http://support.microsoft.com/kb/906899
except that Adobe Acrobat 7 has never been installed on this Server. In that
kb article, it mentions a couple of errors that may be experienced - I'm not
getting those. I tried doing the Save All suggestion, and it worked, but
that's not really a good solution for my users since very often, they don't
even realize that they're making a change that should be saved like that. Is
there another way to fix this problem?

Thanks

 

[Stefan Blom]

If not Acrobat, see if some other add-in has been installed in the Startup
folder for Word.

For more on troubleshooting, see also
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.

 

[theamazingdylan]

Hi there, thanks for the response! I checked, and there's nothing in either
C:\Program Files\Microsoft Office\OFFICE11\STARTUP or C:\Documents and
Settings\username\Application Data\Microsoft\Word\STARTUP
I assume those are the only places I should be looking, right?

 

[Stefan Blom]

There are also COM add-ins, which are not in the Startup folder.

See this article:

Load or unload a Component Object Model (COM) add-in program
http://office.microsoft.com/en-us/word/HP052358921033.aspx?pid=CH010267181033

I'm not familiar with Citrix, so I don't know if Citrix could have installed
such an add-in (but I guess it is possible).

 

[theamazingdylan]

Ok, well in the COM add-ins there was an Eastern European fonts add-in, but
it wasn't checked. I removed it though, and normal.dot still isn' t saving.
Any other thoughts? I thought it was maybe a GPO, but I moved a testing
server into an OU with no GPOs applied and inheritance blocked, and still got
the same thing. I really appreciate the help, any other suggestions?

 

[grammatim]

It must be a very old program, as there's been no need for special
Eastern European fonts in about a decade -- lots of standard fonts,
such as Times New Roman and Arial, include all the accented roman
letters (under Latin-Extended A) and all the Cyrillic letters you need
for all of Eastern Europe.

Thus there may be more general compatibility issues.

 

[theamazingdylan]

Are you referring to Citrix must be a very old program? The version I'm
running came out about 2 years ago. There definitely isn't compatibility
issues with Citrix and Office, it's practically a standard for remote
application access.

 

[grammatim]

Whatever you said requires an Eastern European font. Any such thing
has been obsolete since at least 2001. (And probably considerably
before -- I don't know when Unicode came to Windows.)