Normal.dot Problem when Opening Word Documents

[Joe]

Just installed MS Office 2003 over XP. I have Norton Anti
Virus and all defintitions are up to date. All Windows
updates have been done and plug-ins are up-to-date as
well. The problem is that I cannot open any of my Word
documents because of a message error that says that I have
a Normal.dot problem. Can't find the problem.....pls help.

 

[Guest]

Thanks for your quick response but, I am running NOrton
Anti Virus Corporate Edition and I don't have the same
path as you recommend. Any suggestions?....Joe

 

[garfield-n-odie]

Hi, Joe. I'm assuming you previously had another version of Norton installed
before you installed Norton Corporate Edition. If so, then find the
OFFICEAV.DLL file on your system and note the directory path where it is
located. Close all open applications. From Windows, click on Start | Run.
In the Open dialog box, type the command (including quotes):

"C:\Windows\System32\Regsvr32" -U "C:\<path>\OfficeAV.dll"

Replace <path> with the directory path for your OfficeAV.dll file. Click on
OK. Hopefully you will get the message: "DllUnregisterServer in
C:\<path>\OfficeAV.dll succeeded." If so, then restart the computer. If
not, write back!