Normal.dot problems

[Cathy Smith]

I am experiencing a problem with Microsoft Word.When I
try and open an existing document it says the document is
locked for editing by another user (which is not the
case) then when I try and close the document I get
another error message regarding the normal.dot file and I
can not save the file. I have researched this issue for
days on the microsoft knowledge base and have tried every
fix regarding the normal.dot issues but nothing is
correcting the problem. I tried uninstalling microsoft
office but half way through the uninstall I get a 2203
error message that says I need to contact product support.

Can anyone help!

 

[garfield-n-odie]

Disable the Office Plugin that comes with Symantec/Norton AntiVirus. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs
with the Norton AntiVirus Office plug-in" for more info.

 

[Cathy]

I have already done that and it did not resolve the issue.

 

[garfield-n-odie]

The other usual suspect is the Works Suite Add-in for Word. If you have
Works Suite on your computer, try uninstalling the add-in from Start |
Control Panel | Add/Remove Programs.

 

[petremure]

Try deleting Normal.dot from Templates folder, it's probably corrupted. Word
will recreate it on next startup.

 

[Charles Kenyon]

rename it rather than deleting it (with Word closed). This gives you the
same benefit without scrapping any customizations you may have stored in
normal.dot.