Normal.dot problems

B

beerdini

I have an office of users that when they try to use the envelopes and
labels wizard, whenever they try to open it it gives them a Word has
experienced an error, error, it has the recover document checkbox and
the send/don't send error report buttons. I have completely removed,
rebooted, reloaded, patched Office 2003. The wizard will work
perfectly fine for me, but when my users try to use it, it works the
first time that they open it, but if they close and reopen Word it
gives them the error again. I am also able to reproduce this by
deleting the Normal.dot so that when it is deleted the wizard works,
but when it is there it gives the error again. Has anyone else
experienced this, if so how did you fix this? Thanks.
 
T

Terry Farrell

Sounds like an incompatible third party add-in. Test Word in Safe Mode to
see if the dialog works. From Start, Run type in

winword /a

and press enter. Does the E&L dialog work OK now?
 

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