normal.dot

[Amrik]

I have a user who experiences problems with MS Word 2003. When the user opens
a word file his laptop hangs (crashes) the user is always forced to manually
shut down ths laptop, he is unable to get into task manager and see what is
happening. When I looked at this problem myself I found that when I delete
the normal.dot file ths problem was alleviated, however the user open tens of
word docs everyday and has some saved on his local disk, some on shared
folders on a f/p server. My thougts are that there may be a corrupt word
file(s) somewhere and when the user open it his normal.dot file becoms
corrupted, however I am not very experienced in trouble shooting MS Office
problems so I am seeking any help/advise, is there any such tool that can be
scan word files for any errors?

Details:

MS Office 2003 with SP3, XP Pro SP3, I have re-installed XP Pro and MS
Office on theusers laptop and even issued him a new laptop.

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm or
http://support.microsoft.com/kb/921541

Ask the user to note which file causes the crash.

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Graham Mayor - Word MVP


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