Normal.dotm

[dslocum]

I have a customer running Word 2007 on Windows Server 2003 Standard
Edition and every time they try to save a new document they get the
following error:

This file is in use by another application or user.
(C:\...\Templates\Normal.dotm)

I've tried to delete Normal.dotm, tried to rename it, went into regedit
and renamed HKey_current_user\software\microsoft\office\12.0\word to
"wordOLD" and can't rename it or delete it and the remaning to worldOLD
didn't help either.

Any other ideas??????

thanks, denny

 

[Graham Mayor]

It appears you have an orphan lock file - see
http://www.gmayor.com/what_to_do_when_word_crashes.htm

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Graham Mayor - Word MVP


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[Graham Mayor]

PS. You will not be able to delete or rename if Word is running. Close Word
and Outlook and ensure there are no phantom instances of Word by pressing
CTRL+ALT+DEL and close any winword.exe processes that are open.

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Graham Mayor - Word MVP


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