Normal template causes word to crash on exit

[DanP]

I have created a com addin using visual basic 6.0 (can't use .Net as most of
my target audience does not have it installed) that works fine on all
computers except one. On this computer anytime the normal template saves (on
exit or as a background save) word crashes. If I remove the addin, the
problem goes away.

I have tried uninstalling and reinstalling office but the problem stills
persists. Mind you the uninstall of office leaves a lot behind.

I have tried debugging the problem every way I can think of and have been
able to determine that the problem occurs prior to the OnBeginShutDown and
OnDisconnection routines of the IDTExtensibility2 interface. Though it
doesn't seem to be occuring in the Addin (can't be sure though).

Any suggestions on how to proceed (or better yet fix the problem) would be
much appreciated.

 

[TF]

Dan

You haven't said which version of Word you are using and I assume that it
must be running on Windows XP?

Without analysing what the COM addin does, because it works on other
installations (I presume identical OSes and versions of Office), it boils
down to a problem with the one computer. So I recommend checking the
following.

With all applications closed (and preferably after a fresh reboot) go to the
user's temp folder to make sure it is empty of abandoned file: it should be
empty at this stage, so delete everything you find. The temp file is
normally Documents and Settings, Username, Local Settings, Temp.

Delete and reinstall the printer driver making sure it is the latest version
available.

Run a full Disk Check at next startup. (After emptying the wastebasket) run
a full Defrag. Rename normal.dot as normal.bad.

Test Word with your Com addin again.

Note that to completely clear out an Office installation, you can download
various eraser utilities from the Office Support site at Microsoft.com.
Eraser2k.exe for Office 2000 and so on. A simple reinstall will rarely do
anything for Word because so much isn't removed and replaced and you need
all the servicepacks and patches too - so it is rarely worth the effort: a
Detect and Repair is usually sufficient to fix any problems that a reinstall
is suppose to fix.



:I have created a com addin using visual basic 6.0 (can't use .Net as most
of
: my target audience does not have it installed) that works fine on all
: computers except one. On this computer anytime the normal template saves
(on
: exit or as a background save) word crashes. If I remove the addin, the
: problem goes away.
:
: I have tried uninstalling and reinstalling office but the problem stills
: persists. Mind you the uninstall of office leaves a lot behind.
:
: I have tried debugging the problem every way I can think of and have been
: able to determine that the problem occurs prior to the OnBeginShutDown and
: OnDisconnection routines of the IDTExtensibility2 interface. Though it
: doesn't seem to be occuring in the Addin (can't be sure though).
:
: Any suggestions on how to proceed (or better yet fix the problem) would be
: much appreciated.