Normal Template Weirdness

[tjbud]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

I have an issue with the Normal template in Word 2004. When a user tries to open Word they get a popup message saying "Word cannot open the existing global template. (Normal). I had to delete and lock the normal file in /user name/Documents/Microsoft User Data. I thought this would fix another issue where I was getting a message that "the file is in use by another user."
Another fix I used was to log the user out , but that gets to be unpractical after while.
So, what is causing all this Normal template issues I'm seeing suddenly? Also I have checked for macro virus in case you were wondering.

Thanks for any help.

 

[John McGhie]

It sounds as if you may have the Normal template accessible to more than one
user.

If you do, this is one of the many entertaining results

The Normal template is Word's "per user" scratch-pad: it must be Read,
Write, Execute and Exclusive to each user. Ensure there can never be
concurrent access to it.

Hope this helps

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

I have an issue with the Normal template in Word 2004. When a user tries to
open Word they get a popup message saying "Word cannot open the existing
global template. (Normal). I had to delete and lock the normal file in /user
name/Documents/Microsoft User Data. I thought this would fix another issue
where I was getting a message that "the file is in use by another user."
Another fix I used was to log the user out , but that gets to be unpractical
after while.
So, what is causing all this Normal template issues I'm seeing suddenly? Also
I have checked for macro virus in case you were wondering.

Thanks for any help.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[tjbud]

Thanks John,

Actually that person is the only one using the computer so it's not that.

It sounds as if you may have the Normal template accessible to more than
one user.





If you do, this is one of the many entertaining results





The Normal template is Word's "per user" scratch-pad: it must be Read,
Write, Execute and Exclusive to each user. Ensure there can never be concurrent
access to it.





Hope this helps

Version: 2004 > Operating System: Mac OS X 10.4 (Tiger) > Processor:

Intel > > I have an issue with the Normal template in Word 2004. When
a user tries to > open Word they get a popup message saying "Word cannot
open the existing > global template. (Normal). I had to delete and lock
the normal file in /user > name/Documents/Microsoft User Data. I thought
this would fix another issue > where I was getting a message that "the
file is in use by another user." > Another fix I used was to log the user
out , but that gets to be unpractical > after while. > So, what is causing
all this Normal template issues I'm seeing suddenly? Also > I have checked
for macro virus in case you were wondering. > > Thanks for any help.





--





Don't wait for your answer, click here: <http://www.word.mvps.org/>





Please reply in the group. Please do NOT email me unless I ask you to.





John McGhie, Microsoft MVP, Word and Word:Mac Nhulunbuy, NT, Australia.
mailto:[email protected]

 

[John McGhie]

Well, "some user" has the file locked.

Have you checked that other users are not getting in across the network?
Have you checked that Fast User Switching is not in use? Have you checked
that the user has logged in with the correct UserID.

This is a straightforward "Unable to lock file for writing, permission
denied" error being returned by Mac OS.

Cheers

Thanks John,

Actually that person is the only one using the computer so it's not that.

It sounds as if you may have the Normal template accessible to more than
one user.





If you do, this is one of the many entertaining results





The Normal template is Word's "per user" scratch-pad: it must be Read,
Write, Execute and Exclusive to each user. Ensure there can never be
concurrent
access to it.





Hope this helps







Intel > > I have an issue with the Normal template in Word 2004. When
a user tries to > open Word they get a popup message saying "Word cannot
open the existing > global template. (Normal). I had to delete and lock
the normal file in /user > name/Documents/Microsoft User Data. I thought
this would fix another issue > where I was getting a message that "the
file is in use by another user." > Another fix I used was to log the
user
out , but that gets to be unpractical > after while. > So, what is
causing
all this Normal template issues I'm seeing suddenly? Also > I have
checked
for macro virus in case you were wondering. > > Thanks for any help.





--





Don't wait for your answer, click here: <http://www.word.mvps.org/>





Please reply in the group. Please do NOT email me unless I ask you to.





John McGhie, Microsoft MVP, Word and Word:Mac Nhulunbuy, NT, Australia.
mailto:[email protected]

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[Guest]

Thanks again,

May be an OS issue, but as I mentioned, this is the only user and this message pops up even with a local file that's on her desktop and not on her desktop.

Well, "some user" has the file locked.





Have you checked that other users are not getting in across the network?
Have you checked that Fast User Switching is not in use? Have you checked
that the user has logged in with the correct UserID.





This is a straightforward "Unable to lock file for writing, permission
denied" error being returned by Mac OS.





Cheers






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