Norton and 32-bit edition of windows XP upgrade

[Colette]

My computer runs on windows 2000. Norton Security expired and I renewed it
online (bought the download version). when I click on Norton's icon to
install the renewal/upgrade, an error message pops up saying: This product
requires a 32-bit edition of Windows xP. For upgrades or service pack
contact Microsoft http://www.microsoft.com/windows. the existing Norton copy
is 2005, and hte upgrade is 2007. I click on MS website and it was all about
Windows Vista and Explorer 7. any suggestions?

colette

 

[Milly Staples [MVP - Outlook]]

Not an Office problem - suggest you duke it out with the miserable Norton support.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Colette asked:

| My computer runs on windows 2000. Norton Security expired and I
| renewed it online (bought the download version). when I click on
| Norton's icon to install the renewal/upgrade, an error message pops
| up saying: This product requires a 32-bit edition of Windows xP. For
| upgrades or service pack contact Microsoft
| http://www.microsoft.com/windows. the existing Norton copy is 2005,
| and hte upgrade is 2007. I click on MS website and it was all about
| Windows Vista and Explorer 7. any suggestions?
|
| colette