Norton Anti-Virus says my office 2007 word docs have a VIRUS

[Linnea]

I am not able to open any documents that I send, at least with Yahoo, because
Norton Anti-Virus says they are infected. I have not yet tried to send
documents to email addresses outside Yahoo, but then since most of my and my
colleagues email is via Yahoo, I have a big problem with this. Can anyone
help?

 

[Poprivet]

I am not able to open any documents that I send, at least with Yahoo,
because Norton Anti-Virus says they are infected. I have not yet
tried to send documents to email addresses outside Yahoo, but then
since most of my and my colleagues email is via Yahoo, I have a big
problem with this. Can anyone help?

Help with what? You have to remove the virus. It's probably a macro virus;
go thru and remove macros one at a time until it goes away, the delete that
one and put the rest back if you think you need them.

Pop`

 

[Linnea]

Hi,
nix, no viruses here. I went through it with NMicrosoft themselves and their
live.safety site. After a heavy duty everything scan, nothing turned up. (I
use AVG free, windows defender and firewall and regular spybot checks). It
turns out that Word 2007 saves documents with the file extension .docx
instead of the previous .doc and Yahoo mail's standard Norton Antivirus flags
the document. If I save the document as a 98-2003 Word document, then there
is no problem with sending it as an email attachment - Norton doesn't flag it.
Given the love-fest between Microsoft's hotmail and Yahoo I don¨t imagine
this snag will go away anytime soon.
cheers

 

[Graham Mayor]

While personally I think that with Norton AV the cure is worse than the
problem, and I wouldn't have it anywhere near any of my PCs, this issue has
nothing to do with Word but is a false reading by the AV software. Until
Norton wakes up or you get rid of it you are stuck with it.

However, it appears that you are opening the documents directly from the
e-mail attachment instead of saving to the hard drive. This is more bad
practice and Microsoft's security has been deterring it (no matter what the
e-mail application). You'll get rid of the problem entirely if you zip the
files before e-mailing them.

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Graham Mayor - Word MVP


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[Linnea]

Agreed on Norton. However, I could not open the document directly from mail
nor save it to the hard-drive. Nothing could be done. Thanks for the zip tip
though, I will look into it.