Norton Antivirus/Outlook 2003 SP 2 issues

[jpas1954]

This might just as easily be a question for Symantec but I thought I’d post
it here as well just in case. I’ve been using Outlook 2003 and Norton
Antivirus for some time with – as far as I know – zero problems. But
something changed today and I don’t know if it’s Norton, Outlook or some
combo. In a nutshell, with Norton email scanning running I get a timeout
error (0x8004210a) from the POP. If I turn email scanning off, it mostly
works. I say mostly because it seems I sometimes have to turn off Norton
altogether. So, something has changed in the compatibility between these two.
I’ve talked to Norton and they said ok to leave email scanning off. I just
wondered if this rang any bells and if there was some setting in Outlook I
should or should not use or if the problem is all in Norton.

 

[neo [mvp outlook]]

What you describe is has been a known issue for a long time. Sometimes an
update by Symantec breaks it, sometimes Microsoft changes the operating
system functionality with an update. The short and skinny of it is that
installing the product w/out e-mail integration tends to be the best bet if
wanting to keep Outlook running smooth.

/neo

PS - all vendors that do e-mail scanning has issues when it comes to
Outlook. they all try to act as a proxy between outlook and the mail server
and it creates nothing but problems in the long run.

 

[jpas1954]

Interesting. I'll just say that as likely as not, the recent Norton upgrade
broke it since it was working fine prior to that. thanks

 

[jpas1954]

This is not a question so much as a post noting closure on this. I thought
others might benefit from it. Turns out that even after I turned off email
checking, Norton was giving me problems. I'd have to disable Norton, check
for email, re-enable Norton, and then it would work for the rest of the day.
Finally got Symantec on the phone. They had me wipe out the list of known
Internet-enabled apps and re-do a scan. The scan then identifies these apps
to the firewall. Ironically, it did not pick up Microsoft Outlook. But the
first time I went to use Outlook, it created rules for it. That worked fine
and I've even added email checking back in. So, looks like something got
corrupt and the solution here appears to be rebuild the firewall rules. FYI

 

[Nancy Snyder]

Sir, I can't post a new message on this forum. I even turned my pop up
blocker off. However, I can click on reply and it is allowing that. Hopefully
you will see this message. I have a different Norton problem. My problems
started when I went into Norton Antivirus 2002 and set the options to not do
anything. No e-mail chechking, no launching at start up etc..
I could not send a fax with Fax Console, I could not view a previously
sent fax. I would not access my G: drive. I would get messages that said "G:
is not accessable, incorrect function, Details showed Incorrect function
(1,22200001347).
I then went to remove/add and removed Norton and Symatec software.
Still had the problem. Restore to a prior date and still had the problem. I
got Windows Installer Clean CleanUp Utility as mentioned in this forum. I
installed msicuu2.exe. I ran it and nothing to do with Norton or Symantec, CC
cc_start, ccCommon, or MSRedist showed up in the window for removal.
I followed the instructions and removed all folders. I removed the
registry keys that was in the instructions for Windows CleanUP. I am still
having the same problem of "incorrect function." Any ideas. Thanks.

 

[neo [mvp outlook]]

Not sure if "G:" is a CD drive, so you might find
http://support.microsoft.com/?kbid=315350 helpful

As for the Norton Antivirus, when I look at jpas's last note I see the line
about identifying applications to the firewall. I am aware that Symantec
ships bundled products (antivirus + personal firewall). To me it looks like
parts of the 3rd party firewall was the cause of his or her problem.

The basic rule point is that I was trying to make is that the problem wasn't
with Outlook, but another application that had a great deal of influence
over Outlook. In this case, security products like antivirus, antispam, and
3rd personal firewalls can cause issues for applications like Outlook
because they are right there in the middle watching what it does. If they
burp, Outlook burp, and user is unhappy.