norton buttons disappear

[SeanD]

I use Outlook 2003 with Norton Internet Security 2007 with the add on pack
including norton antispam. My system is Vista Home Premium. For six months
I have had no problems with the integration of Norton Antispam and Outlook
but recently, the "This is Spam" buttons have disappeared from the Outlook
toolbar and I cannot find a way to reinsert them either from the Norton or MS
websites. Has anyone had similar problems and how can they be resolved?

 

[Milly Staples [MVP - Outlook]]

Ask Norton as it is their program .

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, SeanD asked:

| I use Outlook 2003 with Norton Internet Security 2007 with the add on
| pack including norton antispam. My system is Vista Home Premium.
| For six months I have had no problems with the integration of Norton
| Antispam and Outlook but recently, the "This is Spam" buttons have
| disappeared from the Outlook toolbar and I cannot find a way to
| reinsert them either from the Norton or MS websites. Has anyone had
| similar problems and how can they be resolved?

 

[Per Olsen]

Hi
I have seen the same problem in MSO2007 - it seems like the tools does not
integrate very well? Say the BCM looks like it is not integrated to the ways
Outlook works, it rather looks like BCM is an "add-on.

My experince with Notron is that the spam folder simply "disapeared".
Resulting in loss of mails etc.

Milly,
It is not simply a Norton related problem - Outlook should naturally allow
us to view components that integrates into Outlook - where can one see such
conponets. This is a pre-req. to locating/elimiminating problems.

The new interface looks very object-oriented, a good tip is that, though the
OOP may be a good programming practice, the users will not often find that
this interface is natural to follow. I seen to follow a "workflow" process
and thus i need to locate the functions in a clumsy way.

regards Per Olsen

 

[Ward in Houston]

If Microsoft is going to allow other software to interface with their systems
then it would be a good idea if Microsoft support knew how the interfaces
worked and what they did. It would be an even better idea if those
interfaces were tested before they were released to the unsuspecting
customers. To have us contact the third party for what to do when the
problem is more likely the latest update from Microsoft and the 3rd Party
support personnel most likely do not even know what happened is incredulably
stupid! Does Microsoft even ask 3rd Party software providers to test new
releases? Especially a company like Norton!

 

[Milly Staples [MVP - Outlook]]

No, Microsoft CANNOT ask ALL third party software suppliers how their stuff works, or doesn't. Get real.

Norton wrote it, you PAID Norton for it and Norton supports it. Is Microsoft supposed to be the universal help desk for idiot companies that don't know how to use APIs to write software that works?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ward in Houston asked:

| If Microsoft is going to allow other software to interface with their
| systems then it would be a good idea if Microsoft support knew how
| the interfaces worked and what they did. It would be an even better
| idea if those interfaces were tested before they were released to the
| unsuspecting customers. To have us contact the third party for what
| to do when the problem is more likely the latest update from
| Microsoft and the 3rd Party support personnel most likely do not even
| know what happened is incredulably stupid! Does Microsoft even ask
| 3rd Party software providers to test new releases? Especially a
| company like Norton!
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Ask Norton as it is their program .
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, SeanD asked:
||
||| I use Outlook 2003 with Norton Internet Security 2007 with the add
||| on pack including norton antispam. My system is Vista Home Premium.
||| For six months I have had no problems with the integration of Norton
||| Antispam and Outlook but recently, the "This is Spam" buttons have
||| disappeared from the Outlook toolbar and I cannot find a way to
||| reinsert them either from the Norton or MS websites. Has anyone had
||| similar problems and how can they be resolved?

 

[Ward in Houston]

Typical predictalble answer which demonstrates the lack of concern for users
today. Also shows the lack of testing applied by Mircosoft. The
disappearence of the buttons was not due to an action by Norton but a change
by Microsoft. Are the 3rd party vendors suppose to use a crystal ball to
predict what and when Microsoft will make the systems incompatible with their
current versions? What communication does Microsoft use to attempt to alert
3rd party vendors of environmental changes that might impact their product
performance? At least God sent prophets to prepare and warn the people
before totally changing their way of life. Who controls the bundling of
products? Does Microsoft just say sure but forget about help from us?
Whomever made the change should hold the responsibility for the failure of
compatability! At least that's the way we use to do it for quality products!

No, Microsoft CANNOT ask ALL third party software suppliers how their stuff works, or doesn't. Get real.

Norton wrote it, you PAID Norton for it and Norton supports it. Is Microsoft supposed to be the universal help desk for idiot companies that don't know how to use APIs to write software that works?


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ward in Houston asked:

| If Microsoft is going to allow other software to interface with their
| systems then it would be a good idea if Microsoft support knew how
| the interfaces worked and what they did. It would be an even better
| idea if those interfaces were tested before they were released to the
| unsuspecting customers. To have us contact the third party for what
| to do when the problem is more likely the latest update from
| Microsoft and the 3rd Party support personnel most likely do not even
| know what happened is incredulably stupid! Does Microsoft even ask
| 3rd Party software providers to test new releases? Especially a
| company like Norton!
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Ask Norton as it is their program .
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, SeanD asked:
||
||| I use Outlook 2003 with Norton Internet Security 2007 with the add
||| on pack including norton antispam. My system is Vista Home Premium.
||| For six months I have had no problems with the integration of Norton
||| Antispam and Outlook but recently, the "This is Spam" buttons have
||| disappeared from the Outlook toolbar and I cannot find a way to
||| reinsert them either from the Norton or MS websites. Has anyone had
||| similar problems and how can they be resolved?

 

[Brian Tillman]

Typical predictalble answer which demonstrates the lack of concern
for users today. Also shows the lack of testing applied by
Mircosoft.

No, shows lack of testing by Symantec. What possible motivation would
Microsoft have to test Symantec products?

 

[Ward in Houston]

Let me see...how about to make sure that something Microsoft updates or
changes doesn't keep the 3rd Party from operating correctly? How is Symantec
going to test something before you release it? With the importance of
interent security wouldn't it make sense to include the most popular security
providers in your testing? Especial since their software is bundled with
your software? What type of verification testing do you do today? Seems
like Alpha and Beta are treated as obsolete thinking today. Where's the
proof of reliability?

Ever wonder what the reaction would be if Microsoft ever relased an update
or change and no one noticed? Then perhaps someone notices that those
annoying error messages stopped showing up or performance seemed to greatly
improve. How cool would it be to impliment an upgrade and not receive any
complaints? That's why you test for ALL obvious potential problems and as
many not so obious or down right ridiculous problems that you can think of
because believe me, users will think of several that you had no idea could or
would pop up.

I may be mistaken, but didn't you offer the fix in another thread that
unchecking the option in Norton to monitor Outlook, close and reboot Norton,
then recheck the box and reboot again would fix this? I tried that and it
didn't work!

 

[Brian Tillman]

Let me see...how about to make sure that something Microsoft updates
or changes doesn't keep the 3rd Party from operating correctly? How
is Symantec going to test something before you release it?

I'm fairly confident that Microsoft partners get prerelease notification and
access to the software so they can mave their changes in place when the
product is released. I don't know who "you" refers to in the above, but I'm
not Microsoft and I don't work for them, either.

With the
importance of interent security wouldn't it make sense to include the
most popular security providers in your testing?

Nope. It's still the responsibility of the people who sell a product that
purports to work with another to test before they sell. Symantec is
notorious for producing products that don't quite do the jobs claimed for
them.

Especial since
their software is bundled with your software?

If you get Symantec products bundled with Microsoft products, it has nothing
to do with Microsoft. It has everything to do with the PC manufacturer.
They're the ones bundling, not Microsoft.

What type of
verification testing do you do today? Seems like Alpha and Beta are
treated as obsolete thinking today. Where's the proof of reliability?

Ask Microsoft these questions.

Ever wonder what the reaction would be if Microsoft ever relased an
update or change and no one noticed?

What would the point of that be? A difference that makes no difference IS
no difference.

Then perhaps someone notices
that those annoying error messages stopped showing up or performance
seemed to greatly improve. How cool would it be to impliment an
upgrade and not receive any complaints?

Human nature being what it is, this will never happen. Even if everything
worked properly, _someone_ would complain.

That's why you test for ALL
obvious potential problems and as many not so obious or down right
ridiculous problems that you can think of because believe me, users
will think of several that you had no idea could or would pop up.

One tests ALL that one can control and one vendor has no control over
products of the other.

I may be mistaken, but didn't you offer the fix in another thread that
unchecking the option in Norton to monitor Outlook, close and reboot
Norton, then recheck the box and reboot again would fix this? I
tried that and it didn't work!

I think the biggest problem in all of this is the assumption that if you
install a major piece of software like Office that the products that
integrated with the prior version will still work. That's plain naive.
When one upgrades a PC, one waits until one has commitments from the various
vendors that all the apps will play together before making any changes - at
least, if one values ones data, of course.

 

[Ward in Houston]

Shouldn't you at least be able to assume that factory bundled software should
be working from the start and that any updates from the software manufacturer
would not disrupt what was already working? That's where I am now! Who
broke the tool? Who does one contact to fix the tool. Now both Mircosoft
and Symantec point to the other as responsible for the problem. I'm in the
middle. Which is right? What options do I have? Do you understand my
delima now? It worked, now it doesn't, tough luck, live with it! Would that
be acceptable to you?

 

[Brian Tillman]

Shouldn't you at least be able to assume that factory bundled
software should be working from the start and that any updates from
the software manufacturer would not disrupt what was already working?

I wouldn't.

That's where I am now! Who broke the tool? Who does one contact to
fix the tool. Now both Mircosoft and Symantec point to the other as
responsible for the problem. I'm in the middle. Which is right?
What options do I have? Do you understand my delima now? It worked,
now it doesn't, tough luck, live with it! Would that be acceptable
to you?

Sometimes that's the only alternative. I personally would never use a
Symantec product, but if I were in your shoes, the first thing I'd do it
completely uninstall the Symantec product (removing all registry references
as well), make sure Outlook works to my satisfaction, examine the Symantec
web help pages to see if there were a mention of the problem, then reinstall
the Symantec product.

 

[Ward in Houston]

I unistalled Norton, reinstalled Norton, updated Norton and the add-ons with
no change to Outlook. Norton has no idea why the toolbar will not display
and points to Microsoft as being where I need to go for a solution. Back to
the beginning, this started after an update from Microsoft, why shouldn't
Microsoft provide a solution? Even HP says that they have no idea what
happened and that Microsoft or Norton should have the answer. I've been
through Norton, when does Microsoft step up?

Why didn't your suggestion to another user about turning off the Status and
Settings for Microsoft in Norton, reboot Norton, recheck the box, then reboot
Norton work for me as it did for the other guy? I even rebooted my system
between the steps with no success. There has to be a menu or screen or
something in Outlook to be able to turn this feature back on.

 

[Brian Tillman]

I unistalled Norton, reinstalled Norton, updated Norton and the
add-ons with no change to Outlook. Norton has no idea why the
toolbar will not display and points to Microsoft as being where I
need to go for a solution. Back to the beginning, this started
after an update from Microsoft, why shouldn't Microsoft provide a
solution? Even HP says that they have no idea what happened and that
Microsoft or Norton should have the answer. I've been through
Norton, when does Microsoft step up?

You can always call Microsoft and and ask for their help. If it's a newly
purchased retail copy of Outlook, you get 90 days of free support.
Otherwise, there's a per-incident change.

Why didn't your suggestion to another user about turning off the
Status and Settings for Microsoft in Norton, reboot Norton, recheck
the box, then reboot Norton work for me as it did for the other guy?

Beats me. Your problem must be different that the other person's.

I even rebooted my system between the steps with no success. There
has to be a menu or screen or something in Outlook to be able to turn
this feature back on.

"Has to"? No.