not a valid add-in

[O66]

When I open Outlook 2003 UK i get a message:
'C:\Documents and Settings\*** ****\ApplicationData\Microsoft\Addins\' is not
a valid Office Add-in.

no filename is showed.
this kb article isnt working
http://support.microsoft.com/kb/q235009/

thanks

 

[Ada Pan [MSFT]]

Hello customer,

According to the error message, I would suggest that we try the following
steps to check the effect.

Step 1: Remove add-in related registry keys
============================
WARNING: Using Registry Editor incorrectly can cause serious problems that
may require you to reinstall Windows. Microsoft cannot guarantee that
problems resulting from the incorrect use of Registry Editor can be solved.
Use Registry Editor at your own risk.

1. Click Start->Run. Type "regedit" in the Run box and click OK.
2. Locate the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\EXCHANGE\CLIENT\EXTENSIONS

3. Right click on the EXTENSIONS key and export it to back up
4. Delete all sub registries under the EXTENSIONS registry.
5. Backup the following registry using the same step and delete the sub
keys under it.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Outlook\Addins
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Addins

6. On the Registry menu, click Exit.

Please check whether the issue occurs. If it still persists, please go on
to try the other steps:

Step 2: Create a new profile
=========================
I suggest that we create a new Outlook profile to see if the problem is
related to the corrupt profile of Outlook. Creating a new profile will not
do any damage to the old profile. Please refer to the following article to
create a new profile in Outlook.
829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

195723 How to create a new personal folder (.pst) file for an Internet Mail
http://support.microsoft.com/?id=195723

Step 3: Clean Boot
==========================
I suggest you boot the machine into Clean Boot environment to see if it
occurs.

1. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2. In the Startup tab, click the "Disable All" button.
3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4. Click OK and restart your computer.
5. Check the issue.

For more information about clean boot, please refer to the article below.

310353 How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353

If the issue persists, please help to collect the following information for
my further research:

1. Please take a screen shot of the error message you receive, save it as a
.jpg file and attach it to your reply or send to (e-mail address removed) for
research.
2. Has the problem ever worked? If so, what has changed?
3. Have you updated Windows and Office 2003 to the latest versions? Please
visit the following links to check it.

-Windows updates
http://windowsupdate.microsoft.com/

- Office updates
Please visit the following link and then click Check for Updates in the
middle top of the webpage.
http://office.microsoft.com/ProductUpdates/default.aspx

Hope this helps. If there is any update, please feel free to get in touch!

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Brian Tillman]

When I open Outlook 2003 UK i get a message:
'C:\Documents and Settings\***
****\ApplicationData\Microsoft\Addins\' is not a valid Office Add-in.

no filename is showed.
this kb article isnt working
http://support.microsoft.com/kb/q235009/

With Outlook closed, try deleting the file
%AppData%\Microsoft\Outlook\extend.dat

 

[Ada Pan [MSFT]]

Hello Customer,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else I
can do further assistance.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[O66]

Hi, thanks for the help and sorry for my late response.
I tried almost everything except the clean boot. will try that later
yes it worked fine for a long time.
Not sure what i have changed .....

deleted extend.dat, delted registry keys, created
new profile, new pst still the same error
see www.relact.nl/outlook.jpg

thanks

 

[Diane Poremsky [MVP]]

it's caused by an addin that is set in the registry but not installed.
http://www.slipstick.com/problems/addin.htm

also look for errant addins listed at
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins and
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins and change the
load behavior to 0.

Hi, thanks for the help and sorry for my late response.
I tried almost everything except the clean boot. will try that later
yes it worked fine for a long time.
Not sure what i have changed .....

deleted extend.dat, delted registry keys, created
new profile, new pst still the same error
see www.relact.nl/outlook.jpg

thanks

Hello Customer,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else
I
can do further assistance.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

 

[O66]

unfortunately it isnt that simple.
the mentioned registry keys are empty
i dont have an add-in in both keys (ie Addins is empty)

i get the same error when i click on com addins
(in outlook/options/other/advanced/comm add ins)

then com addins opens and is empty

it's caused by an addin that is set in the registry but not installed.
http://www.slipstick.com/problems/addin.htm

also look for errant addins listed at
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins and
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins and change the
load behavior to 0.

Hi, thanks for the help and sorry for my late response.
I tried almost everything except the clean boot. will try that later
yes it worked fine for a long time.
Not sure what i have changed .....

deleted extend.dat, delted registry keys, created
new profile, new pst still the same error
see www.relact.nl/outlook.jpg

thanks

Hello Customer,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else
I
can do further assistance.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no
rights.

 

[Ada Pan [MSFT]]

Hello customer,

Thanks for letting me know the situation on your side.

Beside the clean boot suggestion, I would also recommend you try the
following methods and let me know the result.

#1. Start Outlook in safe mode: Click Start - Run, type "outlook /safe",
(Without quotation marks), and then check if this issue recurs.

#2. Is there any anti-virus program running on the computer? If yes,
please disable it and then check the result.

In the meantime, please also collect the following information for further
research:

1. Which mail server is you are using, Exchange Server 2003 or any other
server?

2. Has the problem ever worked? If so, what has changed?

3. Does this issue occur on any other clients?

4. Does this issue occur on any other user accounts? Please create a new
account and then check if this issue recurs.

Please take your time to collect the information and let me know the result
at your earliest convenience. I look forward to hearing from you.

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Customer,

How are you?

I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else I
can do further assistance.

NOTE:
================================
I'm out of the office from Feb 15th to Jan 24th.

During this period, please post back in the newsgroup and my backup Leon
Hao will continue working with you. To send the collected log files, please
direct your email to < (e-mail address removed) > and add the following
information.

Post queue (For example: microsoft.public.outlook.general)
Post title
My name
================================

Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[O66]

Hi, i tried everything without luck, i gave up.

fortunately my new pc has arrived and im now in the process of switching to
this new pc based on vista and office 2007.

pst is operating without any errors in the new environment

thanks