Not able to empty All Mail file

D

DickDV

The file imap.gmail.com/gmail/All Mail continues to get larger and
larger and I can't seem to delete anything from it. If I highlight an item,
press Delete or press the X (delete) button on the header, a line gets drawn
thru the file name and the header button X goes dim. But, when I return to
the file, the item is still there.

I need to clean out the last two years of records from All Mail and I need
instructions on how to do it.

Thanks in advance
 
B

Brian Tillman [MVP-Outlook]

The file imap.gmail.com/gmail/All Mail continues to get larger and
larger and I can't seem to delete anything from it. If I highlight an item,
press Delete or press the X (delete) button on the header, a line gets drawn
thru the file name and the header button X goes dim. But, when I return to
the file, the item is still there.

I need to clean out the last two years of records from All Mail and I need
instructions on how to do it.

Click on a message in All Mail, press Ctrl+A to select everything, press
Delete, then click Edit>Purge Deleted Messages.
 

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