not able to open word and editor

[GG]

one of my users have one particular email that cause a message to pop up
whenever he tries to reply to the email. The message is something like the
following
========================
Microsoft Outlook
----------------------------------
Outlook was set to use word as editor. Outlook was not able to open word as
editor because word is not available, is of different version, not
installed....

The outlook will hang for quite some time unless an instance of word is
already opened.

I tried forwarding that particular email as attachment to my self. when I
open the attached email and click reply, I get warning about allowing the
email to continue to download something from a server will increase my risk
of being spammed.

I cancelled out and examine the content. I did find some graphics and style
not normally found in a regular word document.


Now,
1. what setting difference that would case two different set of behaviour
above?
2. is there a solution instead of opening word first? ( the email is sent
from a known contact for the user)

 

[Brian Tillman [MVP - Outlook]]

one of my users have one particular email that cause a message to pop up
whenever he tries to reply to the email. The message is something like the
following
========================
Microsoft Outlook

Five seconds at the Microsoft Knowledgebase produced this:
http://support.microsoft.com/kb/906307 . Does this help?

 

[GS]

I 've check verify every steps in the KB except step 5 before the OP.

There was one email that caused trouble on reply. as it turns out, on reply
outlook was trying to download something from a third party server.

Therefore I won't bother with the KB's step 5. However I would like to find
out what setting that would pop a message like allowing the reply action to
continue may increase the risk of being spammed