Not able to open word at the library

[Marika_Pagourelias]

Operating System: Mac OS X 10.4 (Tiger)

Hi there,

I started off with one question but was hoping you might be able to assist with a couple more!

1. On two occasions now I have been unable to open word documents at the reading rooms in the library. A message comes up saying that someone else already has it in use. The information on this site says that only one product key can be used to run this application. I don't understand how someone else at the library could have the same product key as me. Perhaps I need to re-install word? I bought this computer second-hand (i book G4) but I think it came with the installation CDs.

2. Also, every now and then a message comes up asking for my key chain password, which is quite annoying. Is there anyway of preventing this from happening?

3. I have activated the voice over and want to now take it off. But it seems like there is no way of doing this. Please let me know if this is possible.

I would be extremely grateful if you could assist.

Many thanks

Marika

 

[Corentin Cras-Méneur]

Hi there,

Hi Marika,

I started off with one question but was hoping you might be able to
assist with a couple more!

1. On two occasions now I have been unable to open word documents at the
reading rooms in the library. A message comes up saying that someone
else already has it in use. The information on this site says that only
one product key can be used to run this application. I don't understand
how someone else at the library could have the same product key as me.
Perhaps I need to re-install word? I bought this computer second-hand (i
book G4) but I think it came with the installation CDs.

Office does license checking on the local network. If another computer
is using the same serial number you are, you get this warning.
Obviously, someone on the local library network is using your serial
number. Did anyone ever borrow your install CD? Any chance someone ever
had a chance to take a look at it and copied the serial number??
I've never ever seen this problem arise unless someone was indeed using
the same SN.

2. Also, every now and then a message comes up asking for my key chain
password, which is quite annoying. Is there anyway of preventing this
from happening?

Well you need to tell us at least what application, and in what
context?? Is it checking your e-mails for instance?

3. I have activated the voice over and want to now take it off. But it
seems like there is no way of doing this. Please let me know if this is
possible.

Apple Menu > System Preferences > Universal Access.


Corentin

 

[CyberTaz]

Hi Marika -

As to #1 ‹ Is the previous owner a student/faculty member at the same
school? It sounds like the he/she "shared" his/her software with other
students, obtained it from someone who had done so, or installed it on their
new system from those disks before handing them over to you.

As to #2 ‹ Is this an Entourage prompt? More info is necessary.

As to #3 ‹ The same keystroke that turns it on turns it off > Command+F5
works as a toggle.

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Guest]

wrote:

Hi there,

Hi Marika,

I started off with one question but was hoping you might be able to
assist with a couple more! > > 1. On two occasions now I have been unable

to open word documents at the > reading rooms in the library. A message
comes up saying that someone > else already has it in use. The information
on this site says that only > one product key can be used to run this
application. I don't understand > how someone else at the library could
have the same product key as me. > Perhaps I need to re-install word?
I bought this computer second-hand (i > book G4) but I think it came with
the installation CDs.





Office does license checking on the local network. If another computer
is using the same serial number you are, you get this warning. Obviously,
someone on the local library network is using your serial number. Did
anyone ever borrow your install CD? Any chance someone ever had a chance
to take a look at it and copied the serial number?? I've never ever seen
this problem arise unless someone was indeed using the same SN.

2. Also, every now and then a message comes up asking for my key chain
password, which is quite annoying. Is there anyway of preventing this
from happening?

Well you need to tell us at least what application, and in what context??
Is it checking your e-mails for instance?

3. I have activated the voice over and want to now take it off. But

it > seems like there is no way of doing this. Please let me know if this
is > possible.





Apple Menu > System Preferences > Universal Access.






Corentin





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Hi Corentin,

Thanks for replying so promptly.

1. Unfortunately I am still having trouble accessing word at the library - the message has stated the names of two others using it, on two separate occasions. I have never given my licence number to anyone. Is it possible that these other people purchased their computers from the same second-hand dealer who has used the same serial number? From what you said that seems to be the case but if you later find out any other solution for me that would be great.

2. As for the message asking for key chain prompt - it comes up in different circumstances, including while I've been using email. I have noticed that it tends to come up when I'm on the internet and I change websites.

3. Got the Voiceover off, thank you!