not all documents print

[RavensAces]

I have a mail merge program that is used to create invoices and envelopes.
Suddenly not all the envelopes will print. There should be a total of 38 of
them and only 12 printed. All 38 showed in the print queue. On the chance
that the file was corrupted I recreated the envelopes and only 11 of the new
document print. All of the invoices from the same data table will print. I
am running Windows XP, SP2 and Office 2000. Any advice will be greatly
appreciated.

 

[Peter Jamieson]

Can you output the envelopes to a new document rather than printing them? If
so, what do you see? Are the 12 that print the first 12?

 

[RavensAces]

I tried merging them to a new document rather than the printer. The first 12
are the ones that print. I tried this on the origional and the recreated
envelopes with the same result.

 

[Peter Jamieson]

So your output document has all 38 envelopes? If you try to print (say)
envelopes 12 to 13 from that document, what happens? (You probably need to
specify p1s12-p1s13 in the print dialog to do that).

If you like, despam my e-mail ( remove KillmapS) and e-mail me the envelope
document and I'll have a look here.