Not all read receipts received are being recorded in Tracking?

[Pete]

I have outlook set up to always request a read receipt. I receive read
receipt messages in my inbox, but not all of these messages received are
being recorded in the Tracking tab on the sent message? Anybody know why?

 

[Diane Poremsky [MVP]]

Do they have the read receipt icon? Do they process if you open them?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Pete]

Hi Diane,

Yes, they do have the read receipt icon and they all do get opened! :O(

Pete

Do they have the read receipt icon? Do they process if you open them?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

I have outlook set up to always request a read receipt. I receive read
receipt messages in my inbox, but not all of these messages received are
being recorded in the Tracking tab on the sent message? Anybody know why?

 

[Diane Poremsky [MVP]]

It sounds like they don't have enough TNEF data to process. This can happen
if the recipient doesn't use Outlook or if they use antivirus utilities.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

Yes, they do have the read receipt icon and they all do get opened! :O(

Pete

Do they have the read receipt icon? Do they process if you open them?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

I have outlook set up to always request a read receipt. I receive read
receipt messages in my inbox, but not all of these messages received
are
being recorded in the Tracking tab on the sent message? Anybody know
why?

 

[Pete]

Hi Diane,

All recipients are using some form of Outlook, be it 2000, 2003 or 2007.
And all of them use the same edition of Norton antivirus (as all these
e-mails are internal).

Pete

It sounds like they don't have enough TNEF data to process. This can happen
if the recipient doesn't use Outlook or if they use antivirus utilities.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

Yes, they do have the read receipt icon and they all do get opened! :O(

Pete

Do they have the read receipt icon? Do they process if you open them?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have outlook set up to always request a read receipt. I receive read
receipt messages in my inbox, but not all of these messages received
are
being recorded in the Tracking tab on the sent message? Anybody know
why?

 

[Diane Poremsky [MVP]]

Is norton scanning inbound email? It should not be scanning email on the
desktops - the server should be scanning internet mail.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

All recipients are using some form of Outlook, be it 2000, 2003 or 2007.
And all of them use the same edition of Norton antivirus (as all these
e-mails are internal).

Pete

It sounds like they don't have enough TNEF data to process. This can
happen
if the recipient doesn't use Outlook or if they use antivirus utilities.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi Diane,

Yes, they do have the read receipt icon and they all do get opened!
:O(

Pete

:

Do they have the read receipt icon? Do they process if you open them?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have outlook set up to always request a read receipt. I receive
read
receipt messages in my inbox, but not all of these messages received
are
being recorded in the Tracking tab on the sent message? Anybody
know
why?

 

[Pete]

Mail Marshall scans external e-mails, internal e-mails don't get scanned at
all.

Is norton scanning inbound email? It should not be scanning email on the
desktops - the server should be scanning internet mail.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

All recipients are using some form of Outlook, be it 2000, 2003 or 2007.
And all of them use the same edition of Norton antivirus (as all these
e-mails are internal).

Pete

It sounds like they don't have enough TNEF data to process. This can
happen
if the recipient doesn't use Outlook or if they use antivirus utilities.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi Diane,

Yes, they do have the read receipt icon and they all do get opened!
:O(

Pete

:

Do they have the read receipt icon? Do they process if you open them?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


I have outlook set up to always request a read receipt. I receive
read
receipt messages in my inbox, but not all of these messages received
are
being recorded in the Tracking tab on the sent message? Anybody
know
why?