Not enough free memory

[MWM]

I'm running Office Small Business 2007 - Outlook with BCM Service Pack 2 on a
64 bit machine with 4 gigs of RAM and a 320 gig HDD. So long as BCM is
installed, I keep getting out of memory errors when I open Outlook. I have
uninstalled and reinstalled several times. I have removed ALL add-ins except
for BCM.

This has been going on for some time and seems to have gotten worse with the
most recent security updates for Windows. I can't even use Outlook now
because I can't open my inbox. (Not enough memory). It also appears that
there is a memory leak in BCM (or maybe Outlook) as there is far more memory
in use than the sum of the processes and closing and opening Outlook
continues to reduce the available memory each time. Even so, I still have 2
gb left. It's not out of memory, but Outlook thinks it is.

This seems to be directly related to BCM as removing it solves the
out-of-memory problem

 

[MWM]

Having run further searches, it looks like this is a bug that makes BCM
unuseable. Unfortunately, I have critical business contacts in this database
and this cripples all of my marketing efforts.

I would go back to ACT! but the version I have doesn't run on Vista 64. So
with 2300 contacts dozens of open opportunities, and clients waiting for
solutions, it looks like I made a very poor choice in choosing BCM to run my
small business.

This has apparently been an issue for months and there is no solution or
workaround that I can find. The only workaround is for me to uninstall or
disable BCM, leaving me without any CRM. This wouldn't be totally surprising
to me if I had purchased this from Podunk Software, Inc., but I selected
Microsoft products because I expected that, for the price, I would get better
support. I was wrong.

Any small business looking for a CRM solution should seriously consider ACT!
or SalesForce.

 

[DL]

I cannot say I've experienced any such issues (winxp 2gb, 2007 small
business) not that I actually use BCM much.
You might find it worthwhile to seek MS support, free if you still qualify
or paid for otherwise

 

[MWM]

DL:
Thanks for your response. I forgot to mention that this is running on Vista
Ultimat 64 bit. I have uninstalled Office but now it's running like molasses
after reinstalling.

I've tried the MS support but they want $250. I can just buy another CRM for
that. It really stinks that I have to pay $250 to get support on a broken
product that cost me $250. To boot, I have wasted an entire day uninstalling
and reinstalling 6 times now and still don't have access to my contact. I
know, I'm whining. It's just very disappointing.

Thanks again for your response.

-Mike

 

[Raul Thomas]

Do you have a large PST file in the profile that is running Outlook &
Business contact manager ?

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

 

[Immanuel Hayate]

Run the msconfig utility. Go to Start, then Run and type in: msconfig
Go to the startup tab
You will see a list of all the programs that are loaded when you
computer starts up. Uncheck any that you do not have to have. (Usuall
you can uncheck them all). If you decide you to need one, you can g
back and recheck it.The fewer things running in the background, the mor
meory you have for programs.Also, considering investing in more memory
It is not that expensive to add additional memory to a PC

--
Immanuel Hayat

'Banner Printing' (http://www.printomatic.com.au/banner.html)

'Popup display' (http://www.printomatic.com.au/pop_up.html
http://forums.slipstick.com

 

[MWM]

I already have 4 gb of RAM and only half is being used when I get the
out-of-memory errors. Terminating additional background tasks has had no
effect on this error. I have even added an additional 4 gb virtual memory.
It's a problem with BCM.

 

[MWM]

The pst file is relatively large (about 1.6 gb) but it's the new kind that
can go to 8 gb. This is Outlook 2007 so it shouldn't have any problems with a
large pst file. Not only that, it was running the pst file just fine back
when it was at 3 gb. No memory problems. This just appears to be a BCM bug. I
even tried disabling BCM email linking to no avail.

UPDATE: I have reinstalled Office 2007 and BCM but have NOT applied the
security patches or SP-2. It seems to be working OK (just running really
slow). So long as I'm not using SP-2 I don't have the memory problems. In my
case, the service pack is what's causing this problem.

Lesson: never update your software until the update has been out for 6-12
months. I've turned all update features off.

Do you have a large PST file in the profile that is running Outlook &
Business contact manager ?

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

DL:
Thanks for your response. I forgot to mention that this is running on
Vista
Ultimat 64 bit. I have uninstalled Office but now it's running like
molasses
after reinstalling.

I've tried the MS support but they want $250. I can just buy another CRM
for
that. It really stinks that I have to pay $250 to get support on a broken
product that cost me $250. To boot, I have wasted an entire day
uninstalling
and reinstalling 6 times now and still don't have access to my contact. I
know, I'm whining. It's just very disappointing.

Thanks again for your response.

-Mike

 

[Raul Thomas]

We are aware of a know issue in BCM causing this error , here are some steps
I would like you to try

can you create the DWORD as per http://support.microsoft.com/kb/907651

Do note : since you are running Outlook 2007 you'll need to check under the
12.0 key

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

 

[wangdong]

Microsoft Outlook 2002 and earlier versions limit the size of Personal
Folders (PST) file to 2GB. Whenever the PST file reaches or exceeds
that limit, you will not be able to open or load it any more, or you
cannot add any new data to it. This is called oversized PST file
problem. More detailed information can be found at
http://www.datanumen.com/aor/problems/2gb-pst.htm

You can use Advanced Outlook Repair to solve the problem, by either
converting it into Outlook 2003 format ( http://www.datanumen.com/aor/problems/convert-2gb-pst.htm
), or splitting it into smaller pieces ( http://www.datanumen.com/aor/problems/split-2gb-pst.htm
)

http://www.datanumen.com/aor/ contains the detailed information about
Advanced Outlook Repair.

And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe

Wangdong

 

[bc]

just tried this fix and it made no difference; nb for outlook 2007 in the
registry 12.0 key there isn't a PST section so I created the new DWORD in
"general"

We are aware of a know issue in BCM causing this error , here are some steps
I would like you to try

can you create the DWORD as per http://support.microsoft.com/kb/907651

Do note : since you are running Outlook 2007 you'll need to check under the
12.0 key

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

I already have 4 gb of RAM and only half is being used when I get the
out-of-memory errors. Terminating additional background tasks has had no
effect on this error. I have even added an additional 4 gb virtual memory.
It's a problem with BCM.

 

[DaveG]

I have had this problem for over 6 months - no-one has a resolution to it.

I am going to buy a mac and get a CRM package on that - I am soooo tee'd off
with Microsoft and pc's.

just tried this fix and it made no difference; nb for outlook 2007 in the
registry 12.0 key there isn't a PST section so I created the new DWORD in
"general"

We are aware of a know issue in BCM causing this error , here are some steps
I would like you to try

can you create the DWORD as per http://support.microsoft.com/kb/907651

Do note : since you are running Outlook 2007 you'll need to check under the
12.0 key

--
Regards

Rahul Thomas [MSFT]

The posting is provided "AS IS" with no warranties and confers no rights.
https://blogs.msdn.com/rathomas

I already have 4 gb of RAM and only half is being used when I get the
out-of-memory errors. Terminating additional background tasks has had no
effect on this error. I have even added an additional 4 gb virtual memory.
It's a problem with BCM.

:


Run the msconfig utility. Go to Start, then Run and type in: msconfig
Go to the startup tab
You will see a list of all the programs that are loaded when your
computer starts up. Uncheck any that you do not have to have. (Usually
you can uncheck them all). If you decide you to need one, you can go
back and recheck it.The fewer things running in the background, the more
meory you have for programs.Also, considering investing in more memory.
It is not that expensive to add additional memory to a PC.


--
Immanuel Hayate

'Banner Printing' (http://www.printomatic.com.au/banner.html)

'Popup display' (http://www.printomatic.com.au/pop_up.html)
http://forums.slipstick.com/