Not enough memory error

[Suzanne]

The question below was also posted in the Outlook discussion group; however,
since it relates to the same folder listing found in all Office applications
('My Recent Documents') and/or may relate to Office indexing, this group may
have some ideas about what is causing the error. Do note that this is not
the same listing that you get when looking at the 10-15 documents opened in a
specific application, but rather is the listing of folders and files from the
Open, My Recent Documents list.

************************************

One of our users is getting the following message when attempting to attach
a file to a message from 'My Recent Documents':

Not enough memory available to complete the operation. Close other programs
to make more memory available, and then try again.

1. The error message will not close on 'OK'; the user has to go to Task
Manager; when she ends the e-mail message task, Outlook also closes.
2. There are no other programs open.
3. She can attach a file by going to the source folder.
4. She can open a document in Word from the 'My Recent Files' list.
5. We have adjusted the memory (Control Panel, System, Performance) to the
recommended setting and successfully performed a check disk.

I'm wondering if there is something buried (unseen) in 'My Recent Files'
that is too big for Outlook to handle but I can't find a method to clear the
list (no... going to the Start Menu, advanced options, clear list doesn't do
it). Or could this be an indexing problem? Or... (I'm out of ideas).

I found instructions to clear the 'My Recent Documents' list in Word via
regedit, but am inclined to think that clearing the Word listing will not
clear the Office listing, and I don't think it's talking about the same list.

I realize that this is little more than an annoyance since she can attach
files from the source folder, however, there may be some underlying issue(s)
that will show up unexpectedly in Outlook or some other application. Any
suggestions?

Thanks.

 

[Suzanne]

Never mind... this issue was resolved.

1. From Control Panel, Administrative Tools, Computer Management,
Properties, Advanced, Performance Settings: the virtual memory setting was
changed to System Managed Size.

2. From the user Documents and Settings, Application Data, Microsoft,
Office: the Recent folder was renamed Recentbak.

3. The PC was restarted; the user created and saved a new (test) Word
document; she then opened Outlook, New Message. She selected Attach File and
successfully opened, selected, and attached the test Word document to the
message from My Recent Documents.

Thanks to anyone who attempted a fix on this.