Not printing quotation marks or hyphens

J

Joe Shulkin

I use a screenplay writing program which allows me to
create screenplay formatted documents in word (word 97).
I've been using it for years without incident. Now I'm
finding that although the page is correct on the screen in
all views, when it prints, it prints small black boxes in
place of all quotation marks and most hyphens (some
hyphens print normally). This same document has printed
correctly in the past. Any thoughts on how to remedy this?
 

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