Not receiving Calendar requests in Entourage

[Sherweed]

I have administrative privileges on an Exchange 2003 server to approve
calendar requests submitted through a public folder. Unfortunately,
those requests are not appearing in Entourage. I can see them if I use
web access to my exchange account, and the previous administrator
could see them in Outlook on a PC.

Is there a setting that must be changed in either Entourage or
Exchange Server to make it possible for me to receive calendar
requests in Entourage?

please let me know if you respond to this message with a solution
(e-mail address removed)

Thank you

 

[William Smith]

I have administrative privileges on an Exchange 2003 server to approve
calendar requests submitted through a public folder. Unfortunately,
those requests are not appearing in Entourage. I can see them if I use
web access to my exchange account, and the previous administrator
could see them in Outlook on a PC.

Is there a setting that must be changed in either Entourage or
Exchange Server to make it possible for me to receive calendar
requests in Entourage?

please let me know if you respond to this message with a solution
(e-mail address removed)

At my company we have a pubic folder with a group calendar for vacations
and days off for members of our department. Any member of our group can
post to it and we all see the events. But I'm unsure what you mean by
"approve calendar requests". What are you approving? Or are you just
looking for the events to just appear so that you can somehow mark them
as approved?

In Entourage if you dig down through your public folders to get to the
sub-items you'll have to wait for a full sync/download of the
information. It may not appear immediately. To cache this information
to Entourage and keep it constantly synchronized, drag that item into
your Favorites folder.

Hope this helps! bill

 

[Ken Sherwood]

Hi William,

Let me try to explain it a little better. We have a similar setup only the
purpose is for people to request a reservation to use a meeting room. I have
the authority to approve the reservations. When someone posts an event on
the calendar in the public folder, a calendar request is generated and
emailed to me. I then approve the request and the event then shows up on the
calendar. These requests are appearing in my web access viewer but not in my
Entourage mailbox.

I hope that explains is better.

I need to find a way to get the emails that the exchange server generates to
appear in Entourage for my approval.

Thanks

 

[William Smith]

Hi William,

Let me try to explain it a little better. We have a similar setup only the
purpose is for people to request a reservation to use a meeting room. I have
the authority to approve the reservations. When someone posts an event on
the calendar in the public folder, a calendar request is generated and
emailed to me. I then approve the request and the event then shows up on the
calendar. These requests are appearing in my web access viewer but not in my
Entourage mailbox.

I hope that explains is better.

I need to find a way to get the emails that the exchange server generates to
appear in Entourage for my approval.

Hi Ken!

That helps to understand what you're looking to do. I'm still unfamiliar
(being from a differently organized company) how you're automatically
being emailed about the request and what steps you need to take to
approve it. This may simply be a part of Exchange Server that I've never
seen before.

First, I would test this under a new identity. You can do this safely
without worrying about losing any information by going to the Entourage
menu and select Switch Identity... Create a "Test" identity and you will
then be presented with a clean (no accounts) setup. Create a new account
using Tools --> Accounts and enter all the information to connect to
your Exchange account and public folders. Do you still see the problem
in this new identity? If not then you may want to consider using this
identity and abandoning the other one. All data should replicate from
the server.

Have you considered using the Auto Accept Agent for Exchange Servers? It
will automatically accept meeting invites for resources and book them so
that they appear as free or busy when folks go to schedule resources.
You can find out about it here
<http://www.microsoft.com/downloads/details.aspx?familyid=3d0884e6-c603-4
91d-bf57-acf03e046bfe&displaylang=en>.

Hope this helps! bill