Not receiving e-mail

[bethee]

On Fri. I kept getting the same e-mail over & over in Outlook. Went to IE to
yahoo page to sign in to get mail (yahoo.verizon.net) and saw the offending
e-mail + others that didn't download to Outlook. I deleted the one e-mail;
after that I didn't receive same one over & over, but also could not receive
ANY. Outlook gave error: Task 'incoming.yahoo.verizon.net - Receiving'
reported error (0x800CCC90) : 'Your incoming (POP3) e-mail server has
reported an internal error. If you continue to receive this message, contact
your server administrator or Internet service provider (ISP). The server
responded: -ERR problem retrieving message.
Outlook Express receives mail but still has error: Message number 1 could
not be retrieved. Account: '(e-mail address removed)', Server:
'incoming.yahoo.verizon.net', Protocol: POP3, Server Response: '-ERR problem
retrieving message.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800420CD.
Have uninstalled & reinstalled (per Verizon help) but still have problem.
Any suggestions?

 

[Hal Hostetler [MVP P/I]]

You appear to have a message on the Verizon server that is damaged. Two
suggestions:

1. If Verizon offers a web email interface, you might be able to use it to
delete the problematic email message; doing so should clear the problem.

2. Since this is a problem at Verizon, not your desktop or your email
clients, Verizon should be able to help you; it is, after all, THEIR email
server that has the problem.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[N. Miller]

You appear to have a message on the Verizon server that is damaged. Two
suggestions:

1. If Verizon offers a web email interface, you might be able to use it to
delete the problematic email message; doing so should clear the problem.

OP states that he did go to the web mail interface. Verizon Yahoo! service
uses Yahoo! servers:

http://verizon.yahoo.com/

Takes me to the generic login for the Verizon Yahoo! portal page. Similar
to:

http://att.yahoo.com/

For my account. I assume that the OP could go directly to his web mail
through:

http://mail.yahoo.com/

Works for my 'at&t Yahoo! HSI' mail accounts.

2. Since this is a problem at Verizon, not your desktop or your email
clients, Verizon should be able to help you; it is, after all, THEIR email
server that has the problem.

Actually, it is not a Verizon server at all; though I don't know the
arrangement between Verizon and Yahoo! I am assuming, by the whois results,
similar to AT&T, which has outsourced the email to Yahoo!:

| 04/28/08 16:46:00 dns incoming.yahoo.verizon.net
| Canonical name: pop.vzn.mail.yahoo4.akadns.net
| Aliases:
| incoming.yahoo.verizon.net
| pop-vzn.mail.yahoo.com
| Addresses:
| 68.142.203.52

And...

| 04/28/08 16:46:09 IP Block 68.142.203.52
| Trying 68.142.203.52 at ARIN
| Trying 68.142.203 at ARIN
|
| OrgName: Inktomi Corporation
| OrgID: INKT
| Address: 701 First Ave
| City: Sunnyvale
| StateProv: CA
| PostalCode: 94089
| Country: US
|
| NetRange: 68.142.192.0 - 68.142.255.255
| CIDR: 68.142.192.0/18
| NetName: INKTOMI-BLK-4
| NetHandle: NET-68-142-192-0-1
| Parent: NET-68-0-0-0-0
| NetType: Direct Allocation
| NameServer: NS1.YAHOO.COM
| NameServer: NS2.YAHOO.COM
| NameServer: NS3.YAHOO.COM
| NameServer: NS4.YAHOO.COM
| NameServer: NS5.YAHOO.COM
| Comment:
| RegDate: 2004-03-24
| Updated: 2005-08-26

Unfortunately, as I well know from troubles with 'pop.att.yahoo.com', the
ISP (AT&T, Verizon, etc.) and Yahoo! have a habit of finger-pointing to the
other service. I just wonder if it is the same with BT Internet, Robers
Cable, SoftbankBB, and xTra. All are ISPs with contracts to outsource
value-added web content to Yahoo!. And we all face the prospect of Yahoo!
being swallowed by Microsoft. What a royal mess.

 

[N. Miller]

On Fri. I kept getting the same e-mail over & over in Outlook. Went to IE to
yahoo page to sign in to get mail (yahoo.verizon.net) and saw the offending
e-mail + others that didn't download to Outlook. I deleted the one e-mail;
after that I didn't receive same one over & over, but also could not receive
ANY. Outlook gave error: Task 'incoming.yahoo.verizon.net - Receiving'
reported error (0x800CCC90) : 'Your incoming (POP3) e-mail server has
reported an internal error. If you continue to receive this message, contact
your server administrator or Internet service provider (ISP). The server
responded: -ERR problem retrieving message.
Outlook Express receives mail but still has error: Message number 1 could
not be retrieved. Account: '(e-mail address removed)', Server:
'incoming.yahoo.verizon.net', Protocol: POP3, Server Response: '-ERR problem
retrieving message.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800420CD.
Have uninstalled & reinstalled (per Verizon help) but still have problem.
Any suggestions?

Are you able to log in at http://mail.yahoo.com/? It works with my
'@pacbell.net' accounts ('at&t Yahoo! HSI) when I use my email address for
the username. Bypasses the portal page, and goes straight to email.
Otherwise, log in to your Verizon Yahoo! web page normally.

In your email account, create a folder, and move all email messages out of
the Inbox to the folder, but one. With just the one email in the Inbox, try
Outlook again (don't go to Outlook Express). If that works, try each email,
one at a time. If not, move the failing email to a second folder (so you
won't lose track of which email has been tried, and which not), and repeat
for the remaining email messages in the folder.

Please report your results.

 

[Hal Hostetler [MVP P/I]]

Thanks for the update; I missed the OP saying he's already used the web
interface to delete the problem email. In any event, the problem still lies
with the ISP and I can think of no other way than beating on the ISP to fix
it.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[N. Miller]

Thanks for the update; I missed the OP saying he's already used the web
interface to delete the problem email. In any event, the problem still lies
with the ISP and I can think of no other way than beating on the ISP to fix
it.

Indeed. And Yahoo! has made a shambles of the email service for AT&T
customers; and the AT&T CSRs were out of the loop about the changes.

 

[bethee]

Norman and Hal:
Thank you, thank you. I did as suggested of putting messages in a separate
folder at the yahoo mail site and I think my mail (Outlook) is working now.
I couldn't access these responses yesterday (4/28/08) for some reason.
I agree with the comments of companies finger pointing!!
Again, thank you so much.