Not seeing all contacts when doing a MM using Outlook contacts

[Carla]

I have a client that is creating a mail merge (labels)
using Word and Outlook 2002. She not only has her
mailbox, but has two other individual's mailboxes added
to outlook under the email accounts, view or change
existing email accounts, more settings, advanced tab
under open these additional mailboxes.

She goes through the mail merge wizard and chooses
outlook contacts and selects browse. She only sees one
contacts folder and it's not hers. There is no option to
select another folder. How can I get her and the other
person's contacts folder in her selection?

She actually has two desks. When she is on her desk at
the 15th floor she can see one individual's contacts when
in the mail merge wizard, but not the other. When she's
on the 14th floor, it's reversed and she NEVER sees hers.

Permissions have been checked. I searched the knowledge
base and only found one article that said to check the
contact folder's properties and under the outlook address
book tab make sure 'show this folder as an email address
book' was checked. She tried to use the mail merge
feature directly from outlook, but it said it the
database wasn't available. However she can go to those
same contacts folder and send an email from them so they
are available.

Any ideas?
TIA,
Carla

 

[Cindy M -WordMVP-]

Hi Carla,

Have her start the mail merge process from within OUTLOOK.
She should set the view so that she sees alls the contacts
she wants to include in the mail merge, then read through
the options the Outlook Mail Merge dialog box provides
carefully. She'll find she can do a lot more this way

I have a client that is creating a mail merge (labels)
using Word and Outlook 2002. She not only has her
mailbox, but has two other individual's mailboxes added
to outlook under the email accounts, view or change
existing email accounts, more settings, advanced tab
under open these additional mailboxes.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update
Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any
follow question or reply in the newsgroup and not by e-mail

 

[Guest]

Thanks Cindy! She said she tried that and it said she got
an error that it couldn't access the database. However
she could immediately send an email using the same
contact that she tried.

Carla

 

[Cindy M -WordMVP-]

She said she tried that and it said she got

an error that it couldn't access the database. However
she could immediately send an email using the same
contact that she tried.

I'm not really "here", anymore (for the next ten days or
so)... Since you don't post the error message, there's
really not much I can do to help, except to say this
technique works for "everybody", so it must be a
configuration question. You might try asking in an Outlook
newsgroup.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update
Sep 30 2003)
http://www.mvps.org/word

This reply is posted in the Newsgroup; please post any
follow question or reply in the newsgroup and not by e-mail

 

[Peter Jamieson]

It may not fix this problem, but try to make sure that the offending PC has
the most up-to-date version of the Microsoft Data Access SDK (MDAC). It's
downloadable from the Microsoft web site.