not using deleted items folder

[Hugh N. Ross]

In XP home, Office Pro 2002, Outlook, when a message is deleted from the
Inbox it is not being put into the Deleted Items folder. It used to do it. I
cannot find where to change or control this function. Please help.
Hugh

 

[Herb Tyson [MVP]]

A couple of possibilities... one is that you've inadvertently set Outlook up
to automatically zap deleted messages (apparently without prompting) when
you close Outlook. Check Tools - Options - Other tab, and see if "Empty the
Deleted Items folder upon exiting" is checked.

Another possibility is that you have a view set in the Deleted Items folder
not to display all messages in that folder. Display the Delete Items folder,
then choose View - Current View - Customize Current View, and make sure that
Filter is set to Off. I the word Off doesn't appear to the right of the
Filter button, then click the Filter button and click Clear All.

Hope this helps...

 

[Hugh N. Ross]

Thanks, however those hints did not reveal any problem.
I do get a message when Outlook is made active 'SBCMSYNC.dll could not be
installed or loaded'
Further help would be appriciated.
Hugh