Could be a registry problem. Try deleting the Toolbars value in
the Word data key as described in
http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm .
CharleyDog wrote: I studied the above webpage, but I don't think that it is focused on my problem. My problem is, that I have the menu (Insert), I also have the item Symbols (in fact, it's there in triplicate by now), and the two files dealing with Symbols do exist under Fonts. But when I click on Symbols (number one, two or three), I get NOTHING. Yes, I do suspect a Registry error. To make it even more frustrating, I just cleaned out my (very dirty) Registry with a very good program (name of it will be furnished upon request), but the problem persists. I do hope that the Community will be able to point me to a solution; and if it involves getting into the guts of the Registry, I say -- the less the better, considering the risks involved when making a misstep there.