Bruce,
Thanks for the response.
I suspect that the numbering problems run so deep that your recommendations will only help some of them. Even ignoring the numbering toolbar icons, I have wasted time attempting to use Format--Numbering, or Styles--Outline numbering--customizing. Unfortunately, changes made may or may not apply, and then only to be overruled by some other parameter. Don't get me wrong--Word does a stellar job with tables, and navigating in documents is top-notch. However, if you have a document that uses numbering, especially outlines, you are likely to either be frustrated, or be so totally unable to overcome the "mind of its own" behavior in Word as to make all but manual numbering and indenting impossible. Reading some of the work-arounds is laughable--the idea is to have a word processor, not an obstacle or enigma!
As to the "working hard fixing numbering," well, it seems remarkable they continue to develop new features and upgrades, but still can't fix numbering. It's not like the product just landed from space--they wrote the thing! It has been a MS product for apprximately 20 years!
My main interest was to help decide whether to upgrade to the "latest greatest" version Word. Looks like I should just keep waiting. Thanks!