M
Marie Robinson
In installing a cable connection with the cable company’s
self-install software (which includes Outlook Express for
e-mails), Outlook 2000 now cannot retrieve e-mails or
anything else. It churns and chugs and rumbles and
freezes. Not only does Outlook freeze, but calendar
freezes as well when calendar reminders come up. We
initially just tried to manually configure Outlook to the
cable company parameters, had a couple of problems, the
cable tech dude couldn't help us, and then thought maybe
we should go through the complete installation with the
cable company’s CD. We know now we shouldn’t have done
that. We believe both Outlook Express and Outlook 2000
are trying to work at the same time causing the chugging
and churning and freezing. I have about 30 seconds to
jump into Outlook to retrieve an e-mail address, before I
have to CTRL-ALT-DEL Outlook as it’s not responding.
Should we uninstall Outlook Express? Should I back-up my
e-mail files first? From previous posts, it sounds like I
won’t lose anything . . . . I don’t know what parameters
to use to search the newsgroups or patches pages or
whatever for fixes to this problem.
I’ve never, ever been able to find Outlook mail files but
thanks to previous posts in this newsgroup, I’ve found the
following: http://www.slipstick.com/config/backup.htm
This should help. Thanks much.
self-install software (which includes Outlook Express for
e-mails), Outlook 2000 now cannot retrieve e-mails or
anything else. It churns and chugs and rumbles and
freezes. Not only does Outlook freeze, but calendar
freezes as well when calendar reminders come up. We
initially just tried to manually configure Outlook to the
cable company parameters, had a couple of problems, the
cable tech dude couldn't help us, and then thought maybe
we should go through the complete installation with the
cable company’s CD. We know now we shouldn’t have done
that. We believe both Outlook Express and Outlook 2000
are trying to work at the same time causing the chugging
and churning and freezing. I have about 30 seconds to
jump into Outlook to retrieve an e-mail address, before I
have to CTRL-ALT-DEL Outlook as it’s not responding.
Should we uninstall Outlook Express? Should I back-up my
e-mail files first? From previous posts, it sounds like I
won’t lose anything . . . . I don’t know what parameters
to use to search the newsgroups or patches pages or
whatever for fixes to this problem.
I’ve never, ever been able to find Outlook mail files but
thanks to previous posts in this newsgroup, I’ve found the
following: http://www.slipstick.com/config/backup.htm
This should help. Thanks much.