Odd issue with adding a contact to a shared contact folder

[Melanie]

Hello! I'm hoping you all will have an answer for this, I surely dont.
I'm in an environment running all Outlook 2003 and Exchange 2003. All
are set up for an exchange server locally. Here is my situation. A
boss has shared his contacts with his secretary, so she can modify,
add, etc...however an odd problem has come up. Occasionally, she will
type in a contact, that not only can she not see on her computer
(looking at his shared contacts) but he cannot see on his computer
(looking at his local contacts). I wouldn't think so much if it did it
every time - but it just does it sometimes. There seems to be no rhyme
or reason to it. The contacts are not marked as private, and to double
check I gave her rights to see his private contacts. Nothing worked.
Just occasionally when she adds a contact, it disappears into never
never land. I've watched her do it - everything is being done
correctly. Some work, some dont. Any ideas? Client issue? Server
issue? Help help!

 

[Ben M. Schorr - MVP OneNote]

add, etc...however an odd problem has come up. Occasionally, she will
type in a contact, that not only can she not see on her computer
(looking at his shared contacts) but he cannot see on his computer
(looking at his local contacts). I wouldn't think so much if it did it
every time - but it just does it sometimes. There seems to be no rhyme
or reason to it. The contacts are not marked as private, and to double
check I gave her rights to see his private contacts. Nothing worked.
Just occasionally when she adds a contact, it disappears into never
never land. I've watched her do it - everything is being done
correctly. Some work, some dont. Any ideas? Client issue? Server
issue? Help help!

At what point do they disappear? She is clicking Save and Close right?
What if she just clicks Save, leaves the contact open, then checks (from
hers and his) to see that the contact now exists in the Contacts folder?


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Stockholm Consulting Group/KSG
http://www.scgab.com
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!s